Entry-Level Help Desk Specialist

Job Description

Help Desk Specialist | Careerscape

The Tone:
This is a full-time role at Careerscape, supporting a client, and is fully remote within the United States. Careerscape is a staffing and recruiting firm connecting professionals with employers across multiple industries. This role focuses on providing technical support, resolving user issues, maintaining support records, and ensuring a smooth technology experience for employees and customers, supporting daily business operations through technology. This is an excellent opportunity for someone who is detail-oriented, service-focused, and interested in building a career in technical support, IT operations, customer experience, or business technology.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote, United States
• Pay: $80000–$95000 yearly
• Mission: This person solves problems, helps people, and supports daily business operations through technology by providing technical support and ensuring a smooth technology experience.
• Tech Stack: Microsoft Office, collaboration tools, ticketing systems or help desk platforms

What You’ll Actually Do
• Support: Respond to user support requests and troubleshoot technical issues through various channels.
• Assistance: Provide technical assistance via email, chat, and ticketing systems to resolve user problems.
• Documentation: Document support cases, resolutions, and maintain accurate support records and system updates.
• Coordination: Escalate complex technical issues when necessary and monitor support queues and response timelines.
• Guidance: Create user guides, support documentation, and assist with onboarding and technology orientation activities.

The Must-Haves
• Background: High school diploma or equivalent required, with an Associate’s or Bachelor’s degree preferred.
• Experience: 0-2 years of experience in customer service, administration, IT, or support roles.
• Skills: Strong communication and problem-solving skills, excellent organizational and time management abilities, attention to detail and a customer-focused mindset, basic computer and troubleshooting skills, and familiarity with Microsoft Office and collaboration tools.
• Bonus: Customer support or technical support experience, exposure to ticketing systems or help desk platforms, basic understanding of hardware and software troubleshooting, experience with documentation and reporting, and an interest in IT operations and technology support.