Entry-Level Help Desk Analyst

Job Description

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Entry-Level Help Desk Analyst

Job Summary:

We are seeking an Entry-Level Help Desk Analyst to provide essential IT support within a large university environment in New York City. This full-time, onsite role is perfect for a recent Computer Science graduate with relevant internship experience, eager to kickstart their career in IT support. The position offers hands-on exposure to enterprise technology across both macOS and Windows platforms in a fast-paced, user-facing academic setting.

Key Responsibilities:

• Provide first-level technical support to faculty, staff, and students via in-person interactions, phone calls, email, and a ticketing system.
• Troubleshoot hardware and software issues on both Mac and Windows devices.
• Assist users with account access, password resets, and common software inquiries (e.g., Microsoft 365).
• Install and configure laptops, desktops, printers, and various peripheral devices.
• Document issues and resolutions clearly and concisely within the ticketing system.
• Escalate complex or unresolved issues to higher-level support teams when necessary.
• Maintain a strong focus on customer service in a high-volume university environment.
• Potentially support new user onboarding, classroom technology, and general office IT needs.

Required Qualifications:

• Education: Bachelor’s degree in Computer Science or a related field.
• Experience: Completion of at least one internship or co-op focused on IT support, help desk, or desktop support.
• Technical Skills:
  • Foundational knowledge of Windows and macOS operating systems.
  • Familiarity with common productivity tools such as Microsoft 365.
• Soft Skills:
  • Strong communication skills with the ability to explain technical concepts to non-technical users.
  • Professional demeanor and a customer-first mindset.
  • Eagerness to learn and adapt in a dynamic environment.
• Work Location: Ability to work onsite five days per week in New York City.
• Physical Requirements: Ability to lift and move IT equipment such as laptops, monitors, and peripherals as needed.

Preferred Qualifications:

• Prior experience supporting users in an academic or enterprise environment.
• Familiarity with ticketing systems such as ServiceNow or Jira.
• Exposure to directory services tools like Active Directory or Azure AD.
• Interest in pursuing IT certifications such as CompTIA A+ or Network+.

This role offers an excellent entry point into enterprise IT, providing valuable hands-on experience and opportunities for professional growth within a well-established university environment.

Commitment to Diversity & Inclusion:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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For questions about this posting, please contact support@lensa.com.