Entry Level Account Manager

Job Description

Entry Level Account Manager | Instep Management Inc.

The Tone:
This is an early career role at Instep Management Inc. The company supports the growth of the Frontier Communications campaign by engaging directly with customers. This position is vital for introducing customers to Frontier Fiber services and guiding them through their options, ensuring a smooth and positive experience. The role offers an opportunity to build experience in account management, customer relations, business development, and sales.

The TL;DR
• Role: Early Career
• Location: In-person
• Mission: Ensure customers have a smooth and positive experience while introducing them to Frontier Fiber services and guiding them through available service options.

What You’ll Actually Do
• Customer Introduction: Meet with customers to introduce Frontier Fiber services and answer questions.
• Service Guidance: Help customers choose the service option that best fits their needs.
• Enrollment Support: Support account setup and ensure a smooth enrollment experience.
• Relationship Cultivation: Build strong customer relationships through professional and helpful communication.
• Data Management: Maintain accurate account and customer records.

The Must-Haves
• Background: Early Career level.
• Experience: No prior experience is required for this entry-level role.
• Skills: Strong communication and interpersonal skills; Ability to learn quickly and work well in a team environment; Organized with good follow-up and time management habits.
• Bonus: Previous customer service, sales, or account support experience; High school diploma or GED.