Enrollment Specialist

Job Description

Enrollment Specialist | AmeriPharma

The Tone:
This is an early career position at AmeriPharma, located on-site in Laguna Hills, CA. AmeriPharma is a rapidly growing healthcare company dedicated to achieving superior clinical and economic outcomes with utmost compassion for patients. This role is crucial in supporting new patient onboarding, ensuring their needs are met efficiently and accurately. You will have the opportunity to contribute to the company’s joint success daily, joining a team that values new ideas, creativity, and a drive to learn and grow as the company evolves.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Laguna Hills, CA

• Team: Reports directly to the Pharmacy Manager.
• Mission: Ensures new patients are onboarded smoothly and efficiently by coordinating support across internal departments and engaging patients professionally.

What You’ll Actually Do
• Account Establishment: Establish and manage new patient accounts and relationships.
• Issue Resolution: Troubleshoot and resolve patient and customer issues effectively.
• Interdepartmental Coordination: Coordinate across departments to ensure efficient patient onboarding.
• Patient Engagement: Engage new customers through various approved communication platforms.
• Concern Escalation: Recognize when to escalate calls or concerns to a supervisor for appropriate resolution.

The Must-Haves
• Background: High School Diploma or equivalent. This is an entry-level position offering thorough training and mentorship for individuals comfortable providing support to clients and patients via phone and chat.
• Experience: No specific prior experience required, but a strong drive to learn and apply excellent customer service abilities is essential.
• Skills:
• Attention to Detail: Strong ability to perform tasks accurately and efficiently, ensuring precision in patient records and processes.
• Communication Skills: Excellent oral and written communication for clear, professional interactions and summarizing complex issues.
• Task Prioritization: Proven capability to manage and prioritize multiple responsibilities simultaneously.
• Interpersonal Collaboration: Strong skills to work effectively with peers, business units, and external partners.
• Independent Work: Self-motivated and capable of working independently, meeting deadlines, and adapting to changing priorities.
• Bonus: Prior experience in a healthcare environment is preferred.