Engineering Technician II

Job Description

Engineering Technician II | Westgate Resorts

The Tone:
This is a critical maintenance role at Westgate Resorts, located in Kissimmee, FL, supporting the Westgate Vacation Villas & Town Center Resort. Westgate Resorts is renowned for creating unforgettable vacation experiences and offers world-class attractions, restaurants, and amenities. This Engineering Technician II position is vital for ensuring the seamless operation of resort facilities, directly contributing to guest satisfaction and maintaining the high standards of a company recognized as one of the Best Companies to Work For by U.S. News. The role involves performing essential maintenance across a wide range of systems and guest accommodations, directly impacting the quality of the guest experience and the resort’s operational excellence.

The TL;DR
• Role: Full Time
• Location: Kissimmee, FL
• Pay: $19 hourly
• Team: Reports to resort operations leadership within the resort operations team.
• Mission: Solve maintenance problems and complete projects, preventive tasks, and work orders to support continuous resort operations.
• Tech Stack: HotSOS, applicable resort operations devices and software

What You’ll Actually Do
• General Maintenance & Project Execution: Oversee and execute various engineering projects, guest requests, rapid response “blitzes,” and scheduled preventive maintenance tasks to ensure continuous resort functionality.
• Multi-Trade Repairs: Diagnose, troubleshoot, and repair critical systems including plumbing (fixtures, piping), minor electrical components (receptacles, ballasts), and a range of household appliances and fixtures.
• Building Fabric Maintenance: Perform comprehensive repairs on interior and exterior walls, wall coverings, and ceilings, including texturing, painting, caulking, and the repair or replacement of tiles, grout, vinyl, and carpet.
• HVAC and Water Feature Management: Conduct basic preventive maintenance and diagnostics on HVAC systems, and manage pools, spas, and water features, covering chemical balancing and cleaning protocols.
• Operational Support & Safety: Actively participate in material procurement and inventory management, operate resort operations software (HotSOS), and ensure safe work practices using appropriate tools and equipment.

The Must-Haves
• Background: No specific degree required; demonstrated hands-on experience in various trades and maintenance disciplines.
• Experience: Minimum of 1 to 3 years of hands-on experience in trades and maintenance within a resort or commercial environment, and must possess a valid driver’s license.
• Skills:
• Multi-trade repair capabilities, including plumbing, electrical, HVAC systems, and general appliance troubleshooting.
• Proficiency in repairing and maintaining walls, ceilings, and various flooring materials such as tile, vinyl, and carpet.
• Ability to manage and balance chemicals for pools, spas, and water features.
• Competence in operating resort operations software (HotSOS) and safely using hand, power, and battery-powered tools.
• Bonus: CPO (Certified Pool Operator) license, as required by the resort.