Candidate
Employer
Director, PE Shared Services
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Job Description
Director, PE Shared Services | Electronic Arts
The Tone:
This is a hybrid role at Electronic Arts, located in Hyderabad, Telangana, India. Electronic Arts creates entertainment experiences that inspire players and fans around the world. This role is pivotal in driving the evolution of our People Experience shared services, focusing on innovation, efficiency, and exceptional service delivery. You will shape the future of People Services and deliver a transformative employee experience for all of EA’s talent.
The TL;DR
• Role: Full Time
• Location: Hybrid, Hyderabad, Telangana, India
• Team: People Services, reporting to the Senior Director, People Services
• Mission: Drive the evolution of PE shared services to power an extraordinary candidate and employee experience through strategic programs, operational excellence, innovation, and efficient service delivery.
• Tech Stack: Workday, ServiceNow
What You’ll Actually Do
• Lead Services: Guide the largest PE team in Hyderabad, ensuring the day-to-day delivery of all Shared Services, including employee queries, high-volume transactions, and data integrity.
• Drive Evolution: Assist with developing and implementing strategic plans for the Shared Services organization, tracking performance and contributing to organizational reviews.
• Optimize Operations: Utilize data analytics to gain insights into service delivery performance, oversee the budget, and ensure compliance with relevant regulations and company policies.
• Build Teams: Recruit, train, and coach the Shared Services team, fostering an inclusive environment that emphasizes diversity, belonging, and manages performance and compensation equitably.
• Innovate Processes: Foster a culture of continuous improvement and innovation, leveraging technology and an automation and AI-first philosophy to enhance the employee experience and drive efficiency.
The Must-Haves
• Background: Director level, with a Bachelor’s Degree in HR, Business, or Operations preferred.
• Experience: 15+ years in global HR services or operations, with 10+ years in a managerial capacity. Requires 4-5 years in HRIS operations, preferably with Workday, and case management solutions, preferably with ServiceNow. Experience implementing AI Assistant and/or Chatbot solutions is also required.
• Skills: Strong people leadership capabilities, excellent written and verbal communication, a proven ability to creatively solve problems, and a customer-first approach to thinking and design.
