Director of Admissions

Job Description

Director of Admissions | The Grand Healthcare System

The Tone:
This is a full-time role at Mayfair Care Center, a facility within The Grand Healthcare System. The company is dedicated to providing compassionate, high-quality care across its network of long-term care and rehabilitation facilities, focusing on personalized treatment and enhancing residents’ lives. In this position, the Director of Admissions will play a pivotal role in driving facility growth, managing the entire admissions process, and ensuring a seamless and supportive experience for potential residents and their families.

The TL;DR
• Role: Full Time
• Location: In-person

• Mission: Owns the entire admissions process, from initial inquiries to family and referral coordination, ensuring facility growth and a seamless experience for potential residents.
• Tech Stack: MS Office (Excel, Word, Outlook)

What You’ll Actually Do
• Admissions Oversight: Oversee and manage the entire admissions process for the facility, ensuring high priority is placed on promptly responding to all referrals, inquiries, and walk-ins.
• Client & Family Coordination: Streamline client flow in collaboration with the interdisciplinary team, coordinating tours, applications, and sales processes with potential clients, their families, and referral sources, including immediate introductions to nursing staff.
• Referral Relationship Management: Build and nurture strong, ongoing partnerships with physicians, discharge planners, social workers, and other healthcare professionals, initiating regular communication and clearly communicating admission criteria.
• Marketing & Public Image: Collaborate with the marketing team to develop and execute strategies that increase facility visibility and generate leads, participating in facility presentations to hospitals and physicians to promote services and ensure a positive public image.
• Data Management & Reporting: Maintain accurate records and statistics on potential client flow, pending inquiries, denials, hospital discharges, and marketing efforts, diligently monitoring and reporting on census goals.

The Must-Haves
• Background: Director-level professional with proven experience in admissions or marketing within a healthcare setting.
• Experience: Demonstrated strong leadership and supervisory skills, coupled with the ability to make independent decisions and act with integrity in all interactions.
• Skills: Excellent communication and interpersonal abilities, alongside computer proficiency in MS Office (Excel, Word, Outlook) and the capacity to adapt to new software systems.