Digital Area Service Manager

Job Description

Digital Area Service Manager | Trane Technologies

The Tone:
This is a full-time hybrid role at Trane Technologies, located in the Upper Midwest Region. Trane Technologies is a world leader dedicated to creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. This role is crucial for providing leadership across all digital service activities, contributing directly to the company’s mission of putting the planet first through sustainable business practices. Your contributions will help challenge what’s possible for a sustainable world.

The TL;DR
• Role: Full Time
• Type: Hybrid
• Location: Upper Midwest Region
• Pay: $98200–$177870 yearly
• Team: Leads BAS technicians and engineers.
• Mission: Lead the full lifecycle of Digital Services, including repairs, upgrades, service agreements, and new equipment installation, ensuring customer connectivity and satisfaction.
• Tech Stack: Microsoft applications, Salesforce

What You’ll Actually Do
• Own P&L: Own profit and loss performance for digital services by forecasting revenue and driving growth across service agreements, repairs, and installations through partnership with the sales team.
• Lead Operations: Direct service coordination and resource planning to ensure efficient customer response, balanced technician skill coverage, and effective utilization for emergency repairs, preventative maintenance, and new installations.
• Develop Talent: Attract, coach, develop, and retain digital service talent through effective recruiting, consistent coaching, training, and performance management.
• Control Costs & Risk: Control budgets and overhead expenses by managing items such as fleet and tools, while mitigating risk across all service agreements, turnkey work, and repairs.
• Ensure Compliance: Champion Environmental, Health, and Safety (EHS) compliance across the service team, providing training that supports a safe, productive work environment in the shop and at customer sites.

The Must-Haves
• Background: Managerial role with 5+ years of experience in HVAC Building Automation Systems (BAS) controls or a related technical field (technical systems/equipment/skilled trades).
• Experience: 3+ years of experience managing and coaching teams and organizing work schedules, combined with 5+ years in building automation installation and/or BAS-focused project management, including coordinating field execution, startups, and customer handoff.
• Skills: Project management capability for planning and driving execution, strong execution discipline to manage multiple jobs and ensure on-time delivery, cross-functional leadership to partner with sales and operations, and proficiency in Microsoft applications.
• Bonus: Salesforce experience is an asset, and a valid driver’s license (minimum 12 months) with no major or frequent traffic violations in the previous 3 years is required.