Deskside Technician I – PC End of Life Refresh

Job Description

Deskside Technician I | Stefanini North America and APAC

The Tone:
Stefanini Group is a globally recognized IT services company, offering a wide array of solutions to clients worldwide. This on-site, entry-level Deskside Technician I role is fundamental to ensuring the smooth operation of client IT environments by providing direct, in-person support. The role focuses on maintaining functional and secure user workstations, directly contributing to employee productivity and operational efficiency.

The TL;DR
• Role: Contract / Early Career
• Location: In-person, Charlotte, NC

• Mission: This role solves the critical problem of providing direct, hands-on technical support for end-user IT equipment, proactively resolving incidents, managing hardware lifecycles, and ensuring a secure and efficient computing experience for all users.
• Tech Stack: OS, standard business applications, email, VPN, network connectivity, Active Directory

What You’ll Actually Do
• End-User Support: Provide direct, in-person technical assistance for a wide range of end-user equipment, including desktops, laptops, printers, monitors, docking stations, phones, and other common peripherals.
• Issue Resolution: Troubleshoot and effectively resolve basic hardware and software issues, encompassing operating systems, standard business applications, email, VPN connectivity, and network access problems.
• Workstation Management: Execute comprehensive workstation builds, imaging processes, operating system installations, and system refreshes in strict adherence to approved images and established checklists.
• User Lifecycle Support: Facilitate seamless user onboarding by setting up new equipment and assist with offboarding procedures, which includes data transfer and the secure collection and erasure of devices upon termination.
• Asset and Security Management: Maintain an accurate inventory of spare equipment, consumables, and parts, reporting any low-stock or faulty items, while strictly following security best practices for patching, antivirus, and device encryption.

The Must-Haves
• Background: An entry-level career stage with a foundational understanding of IT support principles and a commitment to providing excellent customer service in an on-site capacity.
• Experience: Practical experience with common IT hardware setup and troubleshooting, including basic software issues, OS installs, and performing routine system refreshes.
• Skills: Proficient in basic hardware installation and configuration, capable of executing basic Active Directory tasks, effective at problem diagnosis, and skilled in clear communication with end-users.