Customer Success Specialist

Job Description

Customer Success Specialist – Job Description

As a Customer Success Specialist, you will play a crucial role in ensuring our automotive dealership customers maximize the value of their purchased software. You will act as a consultant, providing high-level support and guidance to approximately 30-50 dealerships within a designated area.

Key Responsibilities:

• Provide high-level customer support and act as a consultant to automotive dealerships.
• Ensure customers are effectively utilizing our software products to their full potential.
• Deliver support primarily on-site (approximately 80% of the time) and via video conference (approximately 20% of the time).
• Build and maintain strong, lasting relationships with customers.

Requirements:

• Education: Bachelor’s Degree or equivalent experience.
• Self-Starter: Must be a self-starter with excellent time management skills.
• Communication: Strong written and verbal communication skills are essential.
• Customer Service: Excellent customer service and organizational skills.
• Relationship Building: Proven ability to build strong customer relationships.
• Driving Requirements:
  • Must possess a valid driver’s license.
  • Fewer than 2 moving violations in the last three years.
  • No OVI/DUI/DWI violations in the last five years.
• Travel:
  • Ability to travel, including overnight hotel stays, up to 50% during the approximately 6-month training period.
  • After training, expect to travel approximately 30% of the month.
• Technical: Must have reliable home internet with sufficient bandwidth for video conferencing.

Benefits:

We believe in fostering an environment that supports a healthy work-life balance. Our comprehensive benefits package includes:

• Medical, dental, vision, and life insurance.
• Health savings account (HSA).
• 401(k) retirement plan with up to 6% company matching.
• Company car for both business and personal use.
• Opportunities for professional development and ongoing training.
• Commitment to promotion from within.
• Paid vacation and sick days.
• Eight paid holidays annually.
• Referral bonuses.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.