Customer Success Coordinator

Job Description

Customer Success Coordinator | GTS Technology Solutions

The Tone:
This is an entry-level, career-building role for someone looking to grow into Customer Success, Account Management, Project Management, or Sales within the technology solutions space. GTS Technology Solutions provides technology solutions to its customer base. The Customer Success Coordinator is a key contributor to delivering a best-in-class customer experience, supporting revenue growth, and facilitating successful project execution. This role directly impacts customer satisfaction and long-term account growth by identifying customer needs, reducing friction, and supporting project momentum.

The TL;DR
• Role: Early Career
• Location: Not specified

• Mission: This person solves friction and helps identify customer needs to contribute to customer satisfaction and long-term account growth.
• Tech Stack: Microsoft Office (Outlook, Excel, Word, Teams), Salesforce, Project Tracking Tools

What You’ll Actually Do
• Customer Engagement: Serve as a responsive, customer-first point of contact for assigned accounts, building trusted relationships through consistent communication and follow-through. Support customer check-ins to understand satisfaction, adoption, and evolving needs, reinforcing the GTS value proposition.
• Sales Alignment: Partner closely with Sales teams to support account retention, growth, and expansion efforts, identifying potential upsell or cross-sell opportunities through customer and partner interactions. Assist in the preparation for QBRs, account reviews, and strategic customer conversations, capturing and communicating customer insights.
• Project Coordination: Support the coordination of customer projects, ensuring timelines, milestones, and deliverables are tracked, partnering with internal teams and external vendor/partner resources to monitor progress. Track action items, dependencies, and follow-ups, proactively escalating risks or delays to ensure timely resolution.
• Operations Management: Support comprehensive onboarding activities to set customers up for long-term success, and maintain accurate customer and project data, activity tracking, and detailed notes in Salesforce. Assist with status updates, documentation, reporting, renewals, and other account lifecycle activities.

The Must-Haves
• Background: Entry-level career-building role with 0-2 years of experience in customer service, sales support, administration, or a related field. A high school diploma or equivalent is required, with a Bachelor’s degree preferred.
• Experience: 0-2 years in customer service, sales support, administration, or a related field. Experience supporting customers, vendors, or internal project teams is preferred.
• Skills: Strong communication and relationship-building skills, highly organized with excellent follow-up and attention to detail. Proficiency in Microsoft Office (Outlook, Excel, Word, Teams).
• Bonus: Exposure to CRM platforms (Salesforce) or project tracking tools, and an interest in technology solutions, IT services, or public sector customers.