Customer Service – Software Support

Job Description

Customer Service – Software Support | The Reynolds and Reynolds Company

The Tone:
This is an entry-level, hybrid role within The Reynolds and Reynolds Company, with eligible associates working up to two days per week from home following an initial training period. The Reynolds and Reynolds Company delivers essential software products and services specifically designed for dealerships. This Customer Service – Software Support position is positioned as a significant stepping stone for career growth, offering new associates the chance to gain valuable certifications related to the company’s diverse product portfolio and to deepen their understanding of the automotive industry. The team is highly regarded for its commitment to providing the highest caliber of product support to both internal stakeholders and external clients, ensuring operational excellence for dealerships.

The TL;DR
• Role: Early Career opportunity, specifically designed as a stepping stone for professional development and advancement within The Reynolds and Reynolds Company. Associates can achieve certifications across various company products and services.
• Location: Hybrid, US (Following completion of training, eligible associates may work-from-home up to two days per week, indicating a base within the US).

• Team: An established Customer Service – Software Support team, which holds a strong reputation for its dedication to delivering exceptional product support.
• Mission: Serve as the primary point of contact for customers, actively engaging in communication to gather comprehensive information and thoroughly understand their unique needs and expectations related to software solutions.
• Tech Stack: N/A

What You’ll Actually Do
• Client Interaction: Regularly engage and build rapport with both internal teams and external clients of The Reynolds and Reynolds Company.
• Product Support Excellence: Consistently deliver the highest level of product support for the company’s software products and services provided to dealerships.
• Customer Needs Analysis: Communicate extensively with customers throughout the day to gather necessary information, understand their requirements, and learn about their specific needs and expectations.
• Problem Resolution: Apply critical thinking and analytical skills to effectively identify, diagnose, and solve software-related problems for clients.
• Collaborative Support: Work effectively within a team environment, collaborating with colleagues to ensure seamless support and problem resolution on a daily basis.

The Must-Haves
• Background: This entry-level position is suitable for individuals with a foundational career focus, seeking growth opportunities within the software support domain.
• Experience: Candidates should possess customer service experience or demonstrate equivalent practical knowledge, preferred for successful interaction with clients and problem resolution.
• Skills: Exceptional written communication skills for clear documentation and correspondence; exceptional verbal communication skills for effective client interactions; a strong ability to think critically and analytically to diagnose issues; developed problem-solving capabilities to resolve software challenges; and a proven ability to collaborate effectively within a team environment.
• Bonus: An Associate’s degree is a preferred qualification, demonstrating a commitment to education and foundational knowledge relevant to customer support or technology.