Customer Service Representative

Job Description

Customer Service Representative-1 | Resonance CX Partners

The Tone:
This is a remote role for an entry-level Customer Service Representative. Resonance CX Partners identifies and validates opportunities for experienced professionals directly from customer-focused organizations, rather than acting as a staffing firm. This role is crucial for maintaining customer satisfaction by providing essential support to both English and Spanish-speaking customers. It operates within a supportive environment, offering valuable career development through training and adherence to government contract compliance and security protocols.

The TL;DR
• Role: Full Time
• Location: Remote
• Mission: To provide initial customer support, handle inquiries, and process requests to ensure customer satisfaction and compliance with federal contract requirements.
• Tech Stack: Fax machines, computer software, telephone technology

What You’ll Actually Do
• Customer Support: Answer telephones and respond to basic customer inquiries using established methods.
• Call Management: Forward calls to the appropriate personnel when necessary.
• Record Keeping: Accurately record calls in account history, detailing the results of inquiries.
• Request Processing: Process customer requests through various communication methods under supervision.
• Compliance Adherence: Comply with all background check processes and federal contract requirements.

The Must-Haves
• Background: Entry-level professional with a high school diploma or G.E.D.
• Experience: Zero or more years of customer service or telephone experience, coupled with familiarity with organizational functions and personnel.
• Skills: Basic communication skills, the ability to follow directions, and practical experience with fax machines, computer software, and telephone technology.
• Bonus: Experience with help desk software, along with basic business and analytical problem-solving skills.