Customer Service Representative

Job Description

Call Center Remote Customer Service Representative | Resonance CX Partners

The Tone:
This is a full-time, seasonal role, available remotely. Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values, acting as a direct identifier and validator of roles from customer-focused organizations, rather than a staffing firm. This Customer Service Representative role is critical for providing essential support within the Health Insurance Services industry, ensuring customers receive exceptional service, technical assistance, and account management from the comfort of their homes.

The TL;DR
• Role: Early Career
• Type: Full-time, Seasonal
• Location: Remote
• Pay: Up to $19 hourly (for Spanish Bilingual candidates)
• Mission: To deliver exceptional customer service and technical support to health insurance customers by managing inquiries and accounts.
• Tech Stack: CRM systems (preferred)

What You’ll Actually Do
• Customer Interaction: Handle inbound and outbound calls to provide exceptional customer service.
• Account & Technical Support: Manage customer accounts and offer technical support as needed.
• Data Management & Chat: Perform application data entry and respond to online chat inquiries.
• Procedure Adherence & Problem-Solving: Follow defined procedures and policies while demonstrating creative problem-solving skills to assist customers.
• Communication Compliance: Adhere to regulated communication guidelines across all interaction channels.

The Must-Haves
• Background: Others. Must be 18 years of age or older.
• Experience: Moderate to advanced computer skills with a high level of comfort learning new technology. A commitment to full attendance during a paid 3-week training period is required.
• Skills: Excellent verbal and written communication skills; ability to work from home in a dedicated, private, and secure workspace; creative problem-solving abilities.
• Bonus: Previous experience in a customer support or technical support role; familiarity with Group and/or Individual health insurance, or the Affordable Care Act; experience in a call center environment; knowledge of CRM systems and practices; Spanish bilingual skills are a plus, with potential for higher compensation.