Customer Service Representative

Job Description

Customer Service Representative | Bank of Hope

The Tone:
This is a full-time role at Bank of Hope. The company is a financial institution, and this role is critical as the first point of contact for its customers. In this position, you will deliver exceptional service, process financial transactions accurately, and identify opportunities to enhance the customer banking experience, while upholding operational excellence and fostering teamwork.

The TL;DR
• Role: Full Time
• Type: Full-time
• Pay: $18–$20 hourly + bonus + benefits
• Team: Collaborates with branch team members, including the Branch Manager and Operations Manager.
• Mission: Enhance the customer banking experience by providing exceptional service and accurately processing transactions.
• Tech Stack: Basic to Intermediate Computer/Systems Knowledge

What You’ll Actually Do
• Customer Experience: Deliver a welcoming and professional experience for all customers, promptly addressing their needs and inquiries.
• Transaction Management: Accurately and efficiently process a variety of customer transactions, including deposits, withdrawals, and loan payments, while maintaining a balanced cash drawer.
• Operational Compliance: Adhere strictly to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols.
• Relationship Building: Identify opportunities to educate customers on bank products and services, fostering deeper relationships and referring them to other team members when appropriate.
• Team Collaboration: Collaborate effectively with branch team members to ensure smooth daily operations and consistent service delivery, supporting branch goals.

The Must-Haves
• Background: Minimum High School Diploma, with an early career level focus on customer interaction.
• Experience: Some prior experience in retail sales and customer service functions is preferred; a combination of education and experience can fulfill requirements.
• Skills: Excellent written and oral communication skills; strong organizational skills; basic to intermediate computer and systems knowledge; ability to manage multiple tasks and deadlines.
• Bonus: Experience in retail sales and customer service.