Customer Service Representative

Job Description

About the Job – Customer Service Representative at U.S. Bank (via Elavon)

This job posting is promoted by Lensa, a career site that helps job seekers find jobs in the US. Lensa is not a staffing firm or agency and does not hire directly for these positions. Lensa promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. For this specific role, Lensa partners with DirectEmployers to promote a job for U.S. Bank.

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About U.S. Bank

At U.S. Bank, the mission is to help customers and businesses make better financial decisions and enable communities to grow and succeed. They believe in the collective effort to achieve shared ambitions and recognize the unique potential in each individual. A career with U.S. Bank offers a wide range of opportunities for growth, skill development, and discovering personal strengths from day one.

About Elavon

Elavon, a wholly owned subsidiary of U.S. Bank, is dedicated to building platforms and ecosystems that assist over 1.5 million customers globally in reaching their financial goals. This includes everything from transaction processing and customer service to driving innovation and launching new products. Elavon develops tailored payment solutions powered by the latest technology, offering team members opportunities to partner with customers, communities, and each other.

Commitment to Diversity & Inclusion

U.S. Bank and Elavon are committed to transparent and fair hiring practices that foster individual opportunity, an inclusive culture, and career mobility across all organizational levels. They offer meaningful growth opportunities, a culture of inclusion, and a strong commitment to transparency and integrity.

Job Description

The Customer Service Representative provides high-quality customer service to merchants by responding to inquiries related to Merchant Credit Card processing and other assigned areas. This role involves:

• Responding to telephone inquiries, requests, and problems from merchants.
• Troubleshooting, diagnosing, and providing merchants with solutions to resolve problems concerning service, authorization, and credit card processing terminals.
• Communicating applicable policies, procedures, and practices to merchants.
• Requesting exceptions to policies and procedures on behalf of merchants, when appropriate and within established limits.

Basic Qualifications

• High school diploma or equivalent.
• Six months to one year of customer service experience.

Preferred Skills/Experience

• Basic knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems, and procedures.
• Excellent telephone, interpersonal, and verbal communication skills.
• Good problem-solving and negotiation skills, with the ability to handle difficult customer calls.
• Ability to identify and resolve/escalate complex problems.
• Proficient keyboard and computer skills, especially Microsoft Office applications.
• Proven commitment to high quality customer service.
• Good time management skills to maximize the number of clients assisted while maintaining a high level of customer service.

Work Location

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

U.S. Bank is committed to providing an inclusive and accessible recruitment experience. If adjustments are needed at any stage of the application or hiring process, candidates are encouraged to contact their recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices that align with local regulatory and legal requirements. Their total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

The Market-competitive Compensation Package Includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive and equitable benefits accessible to all employees, focused around three main pillars: financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

Compensation and benefits are regularly reviewed to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. Candidates are encouraged to explore the full value of the offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

The posting may be closed earlier due to a high volume of applicants. U.S. Bank aims to provide timely updates throughout the process and encourages early applications to ensure consideration.

For questions about this posting, please contact support@lensa.com.