Candidate
Employer
Customer Service Management Trainee
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Job Description
Customer Service Management Trainee | Uline
The Tone:
This is a full-time role at Uline, located in Kenosha, WI. Uline is North America’s leading distributor of shipping, industrial, and packaging materials. This role offers an emerging customer service leader the unique opportunity to develop critical skills within a state-of-the-art call center. You will empower customer service representatives to deliver legendary service, directly contributing to the company’s continued success and growth.
The TL;DR
• Role: Full Time
• Type: 24/7 operation with various set shifts available
• Location: In-person, Kenosha, WI
• Pay: $29–$34 hourly
• Team: Manages and develops a team of customer service representatives.
• Mission: Master customer service management to empower representatives and improve departmental procedures.
What You’ll Actually Do
• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives.
• Set clear goals for team performance.
• Evaluate team performance and provide constructive feedback.
• Review department procedures and standards to identify areas for improvement.
The Must-Haves
• Background: Bachelor’s degree, preparing for a leadership position in customer service.
• Experience: Strong track record demonstrating customer-focused service, teamwork, and attention to detail.
• Skills: Customer service management principles, team performance evaluation, process analysis, attention to detail.
• Bonus: Prior leadership or management experience.
