Customer Service & E-Commerce Team Member

Job Description

Customer Service & E-Commerce Team Member | Whole Foods Market

The Tone:
This is a retail role at Whole Foods Market, located in one of its stores, focused on customer interaction and support. Whole Foods Market is dedicated to providing high-quality natural and organic products, and this role directly contributes to that mission by ensuring a positive shopping experience. As a Customer Service & E-Commerce Team Member, you will be a vital front-line representative, upholding the company’s values through courteous and efficient service. Your work helps maintain a positive company image and supports the smooth operation of daily store activities.

The TL;DR
• Role: Retail Store Team Member
• Location: Retail Store
• Pay: $18.50-$25.40 hourly
• Team: Customer Service & E-Commerce team, supporting the Whole Foods Market Customer Service vision
• Mission: To provide essential support by assisting customers throughout their shopping journey, facilitating efficient check-out processes, and maintaining attractive customer service areas, all while contributing to a positive company image and adhering to operational standards.
• Tech Stack: Cash register functions, ATM and credit card procedures, Cashier Code Book, PLUs

What You’ll Actually Do
• Customer Interaction: Provide essential support by assisting customers throughout their shopping journey, addressing their needs in a timely and effective manner, and modeling suggestive selling techniques. This includes working diligently at the customer service desk and answering phones and pages promptly.
• Transaction Processing: Efficiently and accurately check out customer groceries, perform all cash register functions, and bag groceries. Adhere to all cash handling procedures, including proper check, ATM, and credit card processes, and uphold government regulations concerning alcohol sales and taxation.
• Store Area Maintenance: Clean and stock Front End areas, including your own register, changing tapes and ribbon as necessary. Maintain attractive customer service displays and ensure a clean and sanitary working and shopping environment, including equipment.
• Operational Adherence: Follow all team and store Standard Operating Procedures, supporting WFM core values and goals. This includes upholding Weights and Measures, health and sanitation, and safe work practices, as well as performing assigned opening, mid, and closing duties.
• Team Contribution & E-Commerce Support: Proactively participate in company programs and assist supervisors in controlling customer flow and backed-up lines to reduce waiting times. For US hires from November 2024, complete assigned shopper training and perform shopper tasks within the Customer Service Team as needed.

The Must-Haves
• Background: This is an entry-level, Early Career retail position. No prior retail experience is required.
• Experience: Ability to work a flexible schedule including nights, weekends, and holidays. Must be able to lift up to 50 pounds, stand/walk for 6-8 hours daily, and be comfortable working in wet and cold environments.
• Skills: Strong basic math skills, strong to excellent communication skills, and proficiency with the Cashier Code Book and PLUs. Demonstrates patience, strong attention to detail, and a sense of urgency in a fast-paced environment.
• Bonus: A passion for natural foods and the mission of Whole Foods Market, along with a commitment to fostering a positive company image.