Customer Service Associate

Job Description

Customer Service Associate | Albertsons Companies Inc.

The Tone:
This is an early career position at Albertsons Companies Inc., focused on delivering exceptional service on the front-end of our stores. This role represents a foundational opportunity to learn, grow, and develop a long-lasting career, as we are committed to investing in our associates through both on-the-job and online learning opportunities. As a key member of our team, you will guide and inspire customers, making every visit memorable by assisting with their groceries and health needs. We aim to foster belonging through a diverse and inclusive workforce, aligning with our people-oriented business philosophy to bring people together around the joys of food and inspire well-being.

The TL;DR
• Role: Early Career
• Type: Flexible
• Location: In-person

• Mission: To guide, inspire, and ensure every customer’s visit is memorable, fostering well-being and a sense of belonging within the community through thoughtful service and support.

What You’ll Actually Do
• Customer Experience Management: Serve customers directly on the front-end, ensuring each interaction is positive and memorable, whether assisting with grocery selections or health-related inquiries.
• Front-End Operations: Perform essential duties as a courtesy clerk, customer service associate, or cashier, contributing to the smooth and efficient operation of the store.
• Interpersonal Support: Actively help customers and fellow associates, fostering a collaborative and supportive atmosphere that contributes to everyone’s positive experience.
• Positive Environment Creation: Consistently share smiles and engage in actions that make others smile, thereby building a welcoming and friendly environment for all.
• Professional Development: Seize on-the-job and online learning opportunities to continually learn, grow, and develop professionally within the Albertsons Companies Inc. framework.

The Must-Haves
• Background: An individual at an early career stage, suitable for a first job or those looking to establish a career path within a people-oriented retail environment.
• Experience: A commitment to taking pride in all work, from minor tasks to significant responsibilities, coupled with a willingness to actively engage in front-end operations that directly impact customer satisfaction. This includes experience or an aptitude for roles such as a courtesy clerk, customer service associate, or cashier.
• Skills: A natural enthusiasm for assisting customers and colleagues, a cheerful disposition reflected through smiling and the ability to elicit smiles from others, a strong eagerness and willingness to learn and embrace growth, and a deeply held belief in the importance of community involvement. These qualities align with our core values of putting people first and being customer-driven.