Customer Service Associate

Job Description

Front End Entry Level | Safeway

The Tone:
This is an entry-level, customer-facing role at Safeway, situated within one of our numerous store locations. Safeway, as part of Albertsons Companies Inc., operates on a people-oriented business philosophy, prioritizing thoughtful people practices. The company’s mission is to bring communities together around the joys of food and inspire well-being for all. This position is vital in fulfilling that mission by guiding, inspiring, and ensuring every customer’s visit is memorable, whether they are shopping for groceries or health needs. It represents a significant opportunity for individuals to learn, grow, and potentially forge a long-lasting career, supported by the company’s commitment to on-the-job and online learning. Safeway actively builds belonging by fostering a diverse and inclusive workforce, welcoming individuals who bring their unique selves and a positive attitude to the team.

The TL;DR
• Role: Early Career
• Location: In-person, various store locations
• Team: Front-end team, encompassing roles such as courtesy clerk, customer service associate, or cashier.
• Mission: To deliver memorable customer experiences and contribute to a supportive, people-first environment that inspires well-being for all customers and associates.

What You’ll Actually Do
• Front-End Operations: Efficiently perform duties as a courtesy clerk, customer service associate, or cashier, ensuring smooth front-end operations for customers and the store.
• Customer Experience: Guide and inspire all customers, making each visit memorable and pleasant across a range of needs, from daily groceries to essential health items.
• Team Collaboration: Actively support and assist fellow associates, fostering a cohesive and energetic team environment that benefits everyone.
• Personal Development: Diligently engage in on-the-job training and online learning opportunities, demonstrating an eagerness to grow and develop new skills for career advancement.
• Service Excellence: Consistently take pride in all assigned work, no matter the size, with a focus on creating smiles and a welcoming atmosphere for every customer and colleague.

The Must-Haves
• Background: This is an entry-level career opportunity, ideal for individuals seeking their first job or a new beginning. Candidates should possess an inherent eagerness, willingness, and desire to learn and grow within a retail setting. A personal belief in the centrality of food to our lives and a commitment to being an active, positive part of the community are highly valued.
• Experience: No specific prior work experience is required for this role. Safeway is committed to investing in new associates, providing comprehensive on-the-job training and online resources to facilitate skill acquisition and career development.
• Skills:
1. Customer-Centric Mindset: A genuine ability to connect with people, evidenced by a natural inclination to smile, make others smile, and provide exceptional assistance to customers.
2. Collaborative Spirit: The energy and desire to help fellow associates, fostering a supportive and unified “one team” approach to daily tasks and challenges.
3. Commitment to Quality: Takes pride in all work, from seemingly small tasks to significant responsibilities, embodying the “raise the bar” and “act as owners” values.
4. Proactive Learning: A clear willingness and eagerness to absorb new information and skills, utilizing provided learning opportunities for continuous personal and professional growth.
5. Community Engagement: A belief that being an integral part of the community matters, contributing to a sense of belonging and positive impact within the store environment.