Customer Quality Engineer Intern

Job Description

Customer Quality Engineer Intern | Lumentum

The Tone:
This is an internship at Lumentum, a company driven by passion and a strong customer focus. Lumentum fosters an environment of growth and collaboration, where dedicated individuals thrive. The Customer Quality Engineering team is vital to the company, acting as the internal advocate for Lumentum’s top global customers. This role is crucial for ensuring the company consistently surpasses quality expectations and maintains customer satisfaction.

The TL;DR
• Role: Internship
• Team: Customer Quality Engineering team
• Mission: Serve as the voice of top global customers internally and drive actions to exceed quality expectations.
• Tech Stack: Jira, MS-Office, Tableau, JMP, JQL

What You’ll Actually Do
• Understand: Develop a deep understanding of key processes and tools within Lumentum’s Customer Quality Management Process.
• Implement: Implement essential updates to the Customer Quality Dashboard in Jira, which tracks and reports critical customer quality issues.
• Automate: Automate the generation of the Monthly Customer Quality Score Report for internal executive reporting.
• Generate: Generate reports on compliance with customer-impacting quality processes.
• Identify and Propose: Identify and propose improvements to existing tools, procedures, and processes to the Lumentum Quality team.

The Must-Haves
• Background: Early Career professional currently enrolled in a Bachelor’s or Master’s degree program in Electrical, Optical, Mechanical, or Industrial Engineering.
• Experience: Experience with data analytics using various tools.
• Skills: Data analytics, Jira Platform, JQL (Jira Query Language), MS-Office, Tableau, JMP.
• Bonus: Basic understanding of problem resolution and quality improvement processes, strong communication and presentation skills.