Customer Outreach Associate

Job Description

Customer Outreach Associate | Engagify

The Tone:
This is a full-time role at Engagify, located in Charlotte, NC. Engagify partners with nationally recognized nonprofit organizations to create real impact through face-to-face outreach, live events, and community-driven campaigns. As a Customer Outreach Associate, you will be on the front lines, dedicated to connecting individuals to meaningful causes and bringing each mission to life in local communities. This role is fundamental to generating awareness and support for crucial fundraising initiatives that drive real-world change. Engagify supports its team with a clear path for advancement, leadership development, and career coaching, all within a supportive, high-energy team environment. Associates benefit from weekly base pay, uncapped performance bonuses, team events, networking opportunities, and potential travel options, underscoring that every conversation strengthens community impact and offers personal growth.

The TL;DR
• Role: Early Career
• Location: In-person, Charlotte, NC
• Team: Works collaboratively within a team to achieve daily outreach goals.
• Mission: Connect people to important causes, build awareness, and support fundraising initiatives for nonprofit partners.

What You’ll Actually Do
• Representing: Serve as the direct representative for nationally recognized nonprofit organizations at live events and various community campaigns, embodying their mission and values.
• Engaging: Engage directly and proactively with the public through face-to-face conversations to foster genuine connections between individuals and meaningful causes.
• Communicating: Clearly and engagingly share the impactful missions of partner organizations, educating the community and generating enthusiasm for their work.
• Supporting: Actively contribute to building essential awareness and securing vital support for fundraising initiatives that empower nonprofits to achieve their goals.
• Collaborating: Work cohesively within a team environment to strategically execute daily outreach goals and contribute to the overall success of community-driven campaigns.

The Must-Haves
• Background: Individuals who are inherently outgoing and confident in their ability to speak with diverse groups of people. This role is suited for those who are positive, coachable, and eager to learn new skills in a dynamic public-facing setting. You should be motivated by clear goals and personal growth, aspiring to make a tangible, real-world impact through your work.
• Experience: No prior professional experience in customer service, sales, or outreach is needed. Engagify provides comprehensive paid training from experienced team leaders, coupled with ongoing mentorship, to ensure associates are fully equipped to succeed and develop strong communication, sales, and leadership skills.
• Skills: Exceptional verbal communication and interpersonal skills, a strong inclination for learning and adaptability, a persistent and goal-oriented approach to daily tasks, and the ability to comfortably collaborate and contribute positively within a fast-paced team setting.