Customer Operations Associate I

Job Description

Customer Operations Associate I | Loop

The Tone:
This is an in-person role at Loop, located in Chicago, IL. Loop is an AI-native company focused on industrializing services through artificial intelligence, beginning with the complex global supply chain. The company’s Logistics Data Platform transforms fragmented, unstructured data into a trusted foundation for automation, financial clarity, and decision intelligence. As a Customer Operations Associate I, you will play a critical role in driving automation, optimizing invoice management, and enabling actionable data to enhance customer experience and client retention.

The TL;DR
• Role: Early Career
• Location: In-person, Chicago, IL
• Pay: $60000–$65000 yearly
• Mission: Drive automation, optimize invoice management, and enable actionable data for clients to enhance their business.

What You’ll Actually Do
• Oversee the daily client audit process.
• Identify changes to the internal application to improve and automate the audit process.
• Analyze freight cost data to detect discrepancies and errors in carrier billing and address systemic issues with carriers.
• Manage customer disputes, claims, and other exceptions related to billing and payment transactions.
• Collaborate with Customer Success, Engineering, and Product to provide critical feedback and suggest improvements to the audit process.

The Must-Haves
• Background: Entry-Level, with a desire to learn new skills in operations, customer service, or account management.
• Skills: Ability to collect data, analyze results, and draw valid conclusions; obsessive attention to detail; proven problem-solving capabilities; excellent written and spoken communication skills.
• Bonus: Previous experience in operations, customer service, or account management within the logistics or transportation industry.