Customer Onboarding Manager – Acquisition Migrations

Job Description

Senior Customer Onboarding Manager | Migrations | Deel

The Tone:
This is a full-time role at Deel, located remotely. Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. This role is crucial for migrating customers from acquired companies to the Deel platform, providing strategic guidance, and advocating for their success internally. You will be instrumental in ensuring clients successfully transition and expand their business with Deel.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote

• Mission: Migrate customers from acquired companies to the Deel platform, ensuring a seamless and successful onboarding process.

What You’ll Actually Do
• Project manage client migrations by establishing comprehensive project plans with key deliverable dates using applicable tools.
• Lead regular customer status meetings and provide detailed status reports to all stakeholders.
• Oversee and assist with data migrations from acquired company systems to Deel, including reconciliation, validation, and quality assurance gates.
• Coordinate tasks with internal Deel teams, such as Sales, Support, Operations, Product, and Engineering, to ensure client deadlines are consistently met.
• Become an expert in Deel products to provide orientation, training, and assist with client-side change management for successful adoption.

The Must-Haves
• Background: Senior level professional with solid understanding of the managed Payroll domain, including key concepts.
• Experience: At least 2-5 years in a Customer Onboarding or Customer Success role supporting a B2B SaaS product.
• Skills:
• Ability to confidently discuss payroll concepts with customer contacts.
• Strong project management capabilities, demonstrating focus, action-orientation, and high attention to detail.
• Comfortable working with large data sets across different data domains, including knowledge of data transformation techniques and defining requirements.
• Exceptional customer-facing skills and the ability to navigate complexity and change management with ease.
• Capacity to quickly learn and understand systems to provide immediate support to clients and internal colleagues.
• Bonus: Experience driving more complex projects and leading process or product improvements to optimize customer onboarding workflows.