Job Description

CRM Operations Intern – Sportsbook

About FanDuel Group

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION

Our roster has an opening with your name on it

FanDuel is looking for a Customer Relationship Management “CRM” Operations Intern to support the execution of CRM communications for our Sportsbook product. In this role, you will assist the CRM Operations team with the day-to-day operational tasks required to deliver accurate, timely, and high-quality customer communications across email, push, and in-app channels.

This internship is designed to provide hands-on experience in CRM operations, marketing technology, and campaign execution within a fast-paced, data-driven environment. You will work closely with CRM Operators and gain exposure to the tools, processes, and workflows that support large-scale Sportsbook marketing programs.

THE GAME PLAN

Everyone on our team has a part to play

CRM Campaign Operations Support

• Assist with campaign setup and execution tasks across CRM channels, including email, push, and in-app messaging.
• Support the preparation of campaign assets, configurations, and operational checklists.
• Help ensure campaigns are launched accurately and on schedule.

Quality Assurance & Deployment

• Perform QA checks on CRM campaigns to validate content, links, targeting logic, and formatting.
• Test campaigns across devices and platforms to ensure proper rendering and functionality.
• Document issues and escalate findings to senior team members.

CRM Calendar & Workflow Support

• Assist with maintaining the Sportsbook CRM send calendar and tracking daily deployments.
• Support documentation of operational processes and campaign details.
• Help organize intake requests and campaign-related materials.

Reporting & Operational Insights

• Support basic campaign reporting and performance tracking.
• Assist with compiling post-campaign summaries and operational metrics.
• Learn how campaign performance and operational accuracy are measured and evaluated.

Tools & Systems Exposure

• Gain hands-on experience with CRM and marketing technology platforms.
• Support campaign setup, QA, and deployment within the CRM tech stack.
• Learn foundational concepts related to segmentation, automation, and lifecycle messaging.

THE STATS

What we’re looking for in our next teammate

Required Qualifications

• Must be planning for degree completion between December 2026 – June 2027.
• Must have U.S. Work Authorization and does not require employer sponsorship now or in the future.
• Must be in commutable distance from or willing to relocate to designated office.
• Must be willing to be in office 2+ times per week.

Preferred Qualifications

• Pursuing a bachelor’s degree in business (marketing), data analytics, or similar.
• Curriculum or experience in process improvement and project management.
• Exposure to HTML, CSS, SQL, or CRM tools is a plus but not required.
• Strong attention to detail with the ability to follow defined processes and checklists.
• Highly organized and comfortable managing multiple tasks in a deadline-driven environment.
• Interest in CRM operations, marketing technology, or lifecycle marketing.
• Comfortable working with data, spreadsheets, and basic reporting.
• Strong written and verbal communication skills.
• A collaborative team player who is eager to learn and take direction.
• Interest in sports and sports betting; familiarity with FanDuel Sportsbook is a plus.

Other

• Excellent communication skills; skilled at influencing and building relationships across the organization at all levels, including with senior leadership.
• Entrepreneurial, proactive in identifying opportunities and solutions, and areas to add value.
• Experience leveraging AI tools to enhance productivity and decision-making.
• Team player with the desire to bring a positive attitude to a group dynamic.
• Passion for consumer technology, sports & entertainment, or the gaming industry preferred.

FANDUEL SUMMER LEAGUE…

About Our Summer Program

• 10-week program: Late May – Early August.
• Hybrid work environment.
• Meaningful opportunity to contribute to the work of our teams.
• Cohort experience with social events & professional development opportunities.
• Possibility to be considered for a full-time opportunity or return internship.

PLAYER CONTRACT

We treat our team right

From Our Many Opportunities For Professional Development To Having a Fun Exciting Summer, We’re Committed To Making Sure Our Employees Get As Much Out Of FanDuel As We Ask Them To Give. Competitive Compensation Is Just The Beginning. As Part Of Our Team, You Can Expect

• An exciting and fun environment committed to driving real growth.
• Opportunities to build really cool products that fans love.
• Mentorship and professional development resources to help you refine your game.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.