Counter Sales Representative

Job Description

Counter Sales Representative | Ferguson

The Tone:
This is a full-time, onsite role at Ferguson, located in Tampa, FL. As a Fortune 500 company and a leading source of quality supplies since 1953, Ferguson is committed to strengthening infrastructure, enhancing homes, and empowering businesses by simplifying complex customer projects, making them successful and sustainable. The Counter Sales Representative is a pivotal position, acting as a primary point of contact for customers, offering expert product advice, processing orders efficiently, and maintaining a well-organized store environment. Your contribution directly supports Ferguson’s mission to serve customers, communities, and each other, ensuring best-in-class service and product delivery.

The TL;DR
• Role: Full Time
• Location: Tampa, FL
• Pay: $15.00–$25.39 hourly
• Mission: To simplify complex projects for customers, ensuring their success and sustainability by providing expert product guidance and efficient service.
• Tech Stack: Microsoft Office applications

What You’ll Actually Do
• Customer Guidance: Provide expert advice to customers, guiding them to the best products that fit their specific needs for their complex projects.
• Order Management: Efficiently process customer orders using our order management system to ensure accuracy and timely fulfillment.
• Financial Operations: Accurately operate cash registers and strictly adhere to established cash handling procedures.
• Inventory & Merchandising: Prepare and stage orders for convenient customer pick-up, while also maintaining the store’s appearance, upholding merchandising standards, and ensuring merchandise is restocked and organized.
• Safety Adherence: Uphold a safe working environment through consistent use of Personal Protective Equipment (PPE).

The Must-Haves
• Background: This role seeks individuals with a foundational understanding of sales or customer service principles. While 0-3 years of experience is preferred, candidates demonstrating the ability to engage with customers and support sales operations are encouraged.
• Experience: Preferred candidates will have 0-3 years of experience in a sales or customer service environment. A crucial requirement is general digital literacy, which includes practical proficiency in Microsoft Office applications to manage daily tasks and customer interactions effectively.
• Skills: Essential skills include general math proficiency for accurate cash accounting and transaction processing. The ability to physically lift, load, and deliver merchandise as required by customer needs is also necessary. Candidates must possess strong learning agility to quickly acquire knowledge of new products and internal processes. Furthermore, excellent decision-making and communication skills are paramount for effective customer interaction, problem-solving, and providing expert advice.
• Bonus: Basic knowledge of products relevant to Ferguson’s diverse industries—such as Commercial/Mechanical, HVAC, Waterworks, or Residential Trade—is preferred, though not strictly required.