Counter Sales Representative

Job Description

Counter Sales Representative | Ferguson

The Tone:
This is a full-time role at Ferguson, a Fortune 500 company established in 1953, and a leading provider of quality supplies across various industries including Commercial/Mechanical, Facilities Supply, and HVAC. The Counter Sales Representative position is crucial for simplifying complex projects for customers by providing expert assistance, efficiently processing orders, managing inventory, and maintaining a well-organized and safe store environment. This role is vital in fostering growth for the company and building meaningful careers for its associates.

The TL;DR
• Role: Full Time
• Type: Full-time
• Pay: $15.00–$23.85 hourly
• Mission: This person simplifies complex projects for customers by providing expert advice, processing orders, and maintaining store operations, ensuring a safe and organized environment.
• Tech Stack: Microsoft Office, Order Management System

What You’ll Actually Do
• Customer Guidance: Provide expert advice and recommendations to customers, ensuring they select the best products to meet their specific needs and project requirements.
• Order Processing: Efficiently process customer orders using the established order management system, ensuring accuracy and timely fulfillment.
• Cash Handling: Operate cash registers accurately and adhere strictly to all cash handling procedures, maintaining financial integrity.
• Merchandise Management: Maintain the overall appearance of the store, ensuring merchandising standards are met, and meticulously restock merchandise in designated areas.
• Order Preparation: Prepare and stage customer orders for timely pick-up, contributing to a smooth and efficient customer experience.
• Safety Compliance: Actively contribute to a safe working environment by adhering to all safety protocols, including the proper use of Personal Protective Equipment (PPE).

The Must-Haves
• Background: Candidates should possess a minimum of 1-3 years of proven customer service experience, demonstrating a commitment to supporting customer needs effectively.
• Experience: Demonstrated digital literacy, including proficiency in Microsoft Office applications, is essential. The role also requires the physical ability to lift, load, and potentially deliver merchandise, along with a strong aptitude for learning new products and processes to adapt to evolving customer demands.
• Skills: Excellent decision-making and communication skills are critical, alongside general mathematical skills necessary for accurate cash accounting.
• Bonus: Basic knowledge of relevant products pertinent to the industries Ferguson serves is preferred.