Community Manager

Job Description

Columbus Community Manager | COhatch

The Tone:
This is a full-time role at COhatch, located in Columbus, OH. COhatch aims to transform physical spaces into thriving, authentic communities. The Community Manager is crucial for curating an atmosphere where members and visitors feel seen, supported, and inspired. This role is responsible for the growth, retention, and overall heartbeat of the designated location.

The TL;DR
• Role: Full Time
• Type: Monday-Friday, 8:00 am–5:00 pm, Occasional evenings and weekends
• Location: In-person, Columbus, OH
• Mission: This person transforms a physical space into a thriving, authentic community, driving growth, retention, and the overall heartbeat of their location.
• Tech Stack: CRM, LinkedIn, COhatch systems

What You’ll Actually Do
• Operations Oversight: Ensure the location is consistently clean, ready, and fully functional by managing daily operations and supplies.
• Member Engagement: Greet and support members and visitors, handling communications and providing personalized assistance.
• Growth & Onboarding: Drive new member acquisition by responding to leads, conducting tours, and managing the onboarding process.
• Community Building: Facilitate authentic connections among members and with local organizations, and support community events.
• Retention & Hospitality: Foster strong relationships and maximize member experience to ensure high retention and location profitability.

The Must-Haves
• Background: Manager of community and operations, focused on creating thriving environments with strong hospitality.
• Experience: Proven ability in daily operations, front desk support, new member growth, relationship building, and location management. Specific experience in CRM utilization, LinkedIn and guerrilla marketing, event coordination, and A/V troubleshooting.
• Skills: Exceptional written and verbal communication, active listening, high EQ, conflict resolution, time management, initiative, and professionalism.
• Bonus: Eligibility for a quarterly bonus based on achieving 25 paid new member growth, after 12 months in a location and in good standing.