Club Operations Supervisor

Job Description

About the Job

This position is assigned to the Non-Appropriated Fund (NAE) Community Programs (N92) Branch, Morale, Welfare, and Recreation (MWR) Recreational Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii. The role is based at Joint Base Pearl Harbor-Hickam (JBPPH), Honolulu, HI, specifically at the Kona Winds Complex.

The primary purpose of this position is to provide customer service to patrons and to perform a variety of duties in support of the MWR community recreation program.

Duties

MAJOR DUTIES AND RESPONSIBILITIES:

• Monitors operations of a club or assigned area, typically during the absence of the club manager and/or assistant manager, and usually at night or on weekends.
• Responsible for the issue, receipt, and control of cash.
• Conducts unscheduled cash counts.
• Prepares reports of significant occurrences during the shift.
• Assures patron satisfaction by resolving complaints and other customer issues.
• Inspects and secures the facility at the end of the shift.
• Maintains and enforces security for funds, merchandise, supplies, equipment, and property in accordance with directives and regulations.
• Must be alert to alcohol abuse and take appropriate action.
• Performs other related duties as assigned.

Requirements

Conditions of Employment

• Must pass all applicable records and background investigations.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess the following:

• A minimum of one year experience which provides knowledge of club, restaurant, business operations, or equivalent leadership experience is required.
• Familiarity with cash handling procedures and sales operation.
• Ability to communicate both orally and in writing, and to provide work direction to other employees.
• Ability to recognize intoxicated or unruly patrons and to resolve the problem or seek assistance if needed.
• Must walk or stand for prolonged periods of time.
• Work is normally performed inside with adequate light, heat, and fresh air.
• Applicants must be 21 years old or older.
• Ability to establish and maintain effective communication and relationships with others.
• Must meet Federal employment suitability requirements and successfully complete a background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.

Education

This position does not have a positive education requirement.

Additional Information

• Salary is dependent on experience and/or education.
• Executive Order 12564 requires a Federal workplace free of illegal drugs. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
• Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc.
• All selections are contingent upon satisfactory employment reference checks.
• Employment is subject to successful National Agency Background Check.
• Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.