Guest Service Team Member

Job Description

Guest Service Team Member | Pilot Company

The Tone:
This is an on-site role at a Pilot Company travel center, providing essential guest services in a varied environment where no two days are the same. Pilot Company operates travel centers that serve a diverse range of guests, from professional drivers seeking clean facilities to commuters grabbing morning coffee and vacationers needing their go-to snack along their journey. This position is crucial for building an inclusive and welcoming atmosphere among co-workers and for directly contributing to a positive experience for every type of guest. Team members in this role foster an environment where diversity is celebrated, fueling creativity, innovation, and positivity throughout the travel center.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: On-site at a Pilot Company travel center
• Pay: $17.13–$22.65 hourly
• Mission: To deliver exceptional service and create a positive, clean, and efficient experience for all guests, while fostering an inclusive team environment.
• Tech Stack: Cash registers, computers, telephones

What You’ll Actually Do
• Service Delivery: Provide guests with fast, friendly, and clean service that meets their diverse needs.
• Inventory Management: Maintain and organize inventory to ensure products are readily available for guests.
• Sales Operations: Accurately operate cash registers, process transactions, and handle payments.
• Cleanliness Standards: Uphold the overall appearance and cleanliness of the restaurant area to enhance guest comfort.
• Guest Experience: Consistently ensure an excellent and positive experience for every guest during their stop.

The Must-Haves
• Background: This early career position does not specify an educational degree but requires a foundational commitment to providing incredible guest service and actively maintaining a guest-focused culture within the travel center.
• Experience: Demonstrated ability to perform accurate sales transactions is essential. Candidates should be comfortable with using technology required for daily operations.
• Skills: Strong guest service skills, proficiency in operating computers, telephones, and other necessary equipment, and the capability to work collaboratively as an integral part of a team are all critical.
• Bonus: Prior experience in a similar customer service position is preferred. The ability to work a flexible schedule, which may include nights, days, weekends, and holidays, is highly valued for this role.