Clinic Receptionist

Job Description

Clinic Receptionist | MercyOne Health System

The Tone:
This is a part-time role at MercyOne Health System, an organization dedicated to providing compassionate, person-centered care to its communities. As a Clinic Receptionist, you will serve as the initial point of contact for patients and visitors, playing a pivotal role in creating a positive first impression and ensuring a smooth, efficient clinic experience. This position is vital for managing all front desk operations, from maintaining patient flow and scheduling to handling financial transactions and ensuring accurate patient data. Your contributions directly support the delivery of quality healthcare by upholding administrative efficiency and patient satisfaction.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: Clinton, IA (In-person)

• Mission: Ensure efficient front desk operations, accurate patient data, and appropriate financial collections to support a seamless and positive patient experience.
• Tech Stack: Electronic Health Record (EHR)

What You’ll Actually Do
• Patient Check-in & Flow: Oversee patient check-in, ensuring all necessary steps are completed for an efficient admitting process in compliance with clinic and regulatory policies.
• Scheduling & Communication: Schedule patient appointments following established office guidelines and protocols, and manage incoming phone calls by directing them to the correct department or individual.
• Data Management: Accurately enter patient demographics, insurance information, and other pertinent data into the Electronic Health Record (EHR) and various other systems, including scanning relevant hardcopy materials.
• Financial Operations: Determine, collect, and process time-of-service payments, copays, deductible amounts, and/or past due balances from patients at the time of their appointment.
• Insurance Verification: Validate patient insurance eligibility and obtain accurate insurance details to facilitate proper billing and compliance.

The Must-Haves
• Background: Requires a high school diploma or equivalent. Candidates must demonstrate the ability to read, write, and understand the English language, and communicate effectively and clearly with patients, visitors, and colleagues while performing job duties.
• Experience: Proven strong interpersonal skills and a professional demeanor are essential for serving as the welcoming face of the clinic. The role demands comfort operating in a collaborative environment and requires maintaining a high degree of confidentiality when handling sensitive patient information.
• Skills: Proficiency in managing complex front desk operations, including efficient patient check-in and flow, precise appointment scheduling, accurate patient demographic and insurance data entry into electronic health records (EHR), and the effective determination and collection of payments.
• Bonus: Basic Life Support (BLS) for the Healthcare Provider certification, or the ability to obtain it within three (3) months of hire, is highly valued. Additionally, completion of Mandatory Reporter abuse training specific to the population served within three (3) months of hire is preferred.