Client Services Associate (NR)

Job Description

Client Services Associate (NR) | Stifel

The Tone:
This is a full-time role at Stifel, working across its extensive network of office locations. Stifel is a global wealth management and investment banking firm dedicated to safeguarding clients’ money and helping families, companies, and municipalities achieve their own success. This role is crucial for supporting Financial Advisors by managing client accounts and providing essential administrative and customer service support, ensuring smooth operations and client satisfaction. At Stifel, a culture that prioritizes clients and associates fosters an environment where everyone contributes to success.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Multiple Stifel office locations

• Team: Supports Financial Advisor(s); reports to Financial Advisor(s) and/or Branch Manager.
• Mission: Assist Financial Advisors with client account management and provide administrative and customer service support to ensure efficient operations.
• Tech Stack: Microsoft Excel, Word, PowerPoint, Outlook

What You’ll Actually Do
• Client Account Management: Open and maintain client accounts and records, including ongoing account coding based on client features.
• Record Keeping & Documentation: Obtain all required documents for account establishment and organize complete client account and trade-related records for FAs and the branch office.
• Client Service & Support: Fulfill client-related requests, such as check requests, wiring funds, and address changes, and provide account information upon request.
• Administrative Operations: Perform a variety of administrative duties including word processing, preparing mailings, filing, answering phones, and securing approvals for FA communications and advertisements.
• Compliance & Escalation: Identify and escalate suspicious client or employee activity, or other critical situations, to Financial Advisors or the Branch Manager.

The Must-Haves
• Background: High School Diploma or equivalent. Knowledge of administrative and clerical procedures and systems, along with a general understanding of the investment brokerage industry, securities regulations, and basic investment products.
• Experience: Minimum of 2 years of clerical or related industry experience. Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook is required.
• Skills: Strong time management to organize, prioritize, and manage multiple tasks and deadlines; critical thinking for problem-solving; excellent customer and interpersonal skills including needs assessment and evaluation of satisfaction; and clear communication skills with excellent grammar and etiquette.