Client Services Asset Management Lead – IT Hardware Asset Management

Job Description

Client Services Asset Management Lead | General Dynamics Information Technology

The Tone:
This is a full-time role at General Dynamics Information Technology, located in Arlington, VA. General Dynamics Information Technology is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. This role provides essential oversight for IT hardware asset management functions within a high-volume environment, ensuring efficient operations and quality service delivery across enterprise-level teams.

The TL;DR
• Role: Full Time
• Location: In-person, Arlington, VA
• Pay: $128039–$173229 yearly
• Team: Oversees large enterprise-level teams across multiple locations, managing day-to-day work activities.
• Mission: Ensures IT hardware asset management functions operate efficiently and provides quality service in a high-volume environment.
• Tech Stack: IT asset management software, inventory management, data analysis tools

What You’ll Actually Do
• Oversight: Provide leadership and direction for IT hardware asset management functions in a high-volume, enterprise environment.
• Team Management: Manage the daily work activities of large, multi-location teams, including timelines, customer experience, relationship management, and workflow prioritization.
• Program Activities: Execute program management responsibilities such as budget and forecasting analysis, staffing, performance management, service improvement, and quality assurance.
• Issue Resolution: Ensure support staff utilize necessary tools to identify, document, track, and resolve reported problems, while also addressing customer issues and disputes.
• Performance Monitoring: Monitor, review, and analyze incident management performance metrics and recurring issues, proactively recommending prevention and resolution strategies.

The Must-Haves
• Background: Bachelor’s Degree in Information Technology, Business Administration, or a related field, with experience leading teams in IT hardware asset management.
• Experience: Minimum of 10 years performing IT hardware asset management functions and responsibilities in a large enterprise.
• Skills: Data analysis, problem-solving, program management, strong organizational skills, excellent written and verbal communication.
• Bonus: ITIL v4 Foundations certification and ITIL intermediate certification (Managing Professional, Strategic Leader, or Practice Manager).