Senior Functional Analyst, Calypso – Back Office

Job Description

Senior Functional Analyst, Calypso – Back Office | Nasdaq

The Tone:
This is a Senior Functional Analyst role at Nasdaq, focusing on Calypso Back Office systems for post-trade processing. Nasdaq is a leading global technology company serving capital markets. This position is crucial for supporting and evolving the company’s capabilities for derivatives, ensuring client operations are accurate, confident, and compliant. The ideal candidate is analytical, collaborative, and proactive, enjoys solving complex functional issues, and thrives in cross-functional, global team environments.

The TL;DR
• Role: Full Time
• Type: Hybrid Mexico City, Mexico (Distrito Federal)

• Team: Reporting to Director Client Support Services
• Mission: Help shape how we support and evolve our post-trade and back-office capabilities for derivatives, ensuring our clients operate with accuracy, confidence, and compliance.
• Tech Stack: Calypso

What You’ll Actually Do
• Client Support: Provide expert support to clients on Calypso Back Office product issues through the ticketing system, ensuring communication is always clear and concise.
• Issue Resolution: Analyze, troubleshoot, and resolve customer issues by providing functional guidance or partnering with internal technical teams to address product defects.
• External Collaboration: Collaborate with external and internal partners to resolve issues related to Exchange-Traded Derivatives and regulatory reporting.
• Expertise Development: Maintain subject-matter expertise across one or more asset classes and stay up to date with market and industry trends.
• Team Contribution: Mentor new team members and contribute to special projects that help improve our product and client experience.

The Must-Haves
• Background: Bachelor’s degree in a related field or equivalent relevant experience, with a strong understanding of Exchange-Traded Derivatives, regulatory reporting (CFTC or Exchange), and Initial/Variation Margin calculation for futures and options.
• Experience: Demonstrated experience analyzing and resolving functional issues within Calypso or similar post-trade/back-office systems.
• Skills: Ability to collaborate across teams, influence decisions, and communicate complex information in a clear, client-friendly way, alongside a problem-solving mindset with the ability to assess issues, provide solutions, and work closely with technical teams when needed.
• Bonus: Knowledge of trade capture, valuation, trade workflows, settlements, or collateral management; experience working in capital markets, fintech, or regulated environments; familiarity with global teams and cross-time-zone collaboration.