Client Associate – 2 – Benefits Management

Job Description

Client Associate | RemoteHunter

The Tone:
This is a full-time role at a leading financial services organization, located remotely within the United States. The company specializes in client support and benefits management, providing comprehensive assistance throughout the client lifecycle to address service challenges effectively. This role is crucial for delivering expert client solutions by combining technical and operational knowledge, directly contributing to client satisfaction, service quality, and retention.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote, United States
• Pay: $50000–$65000 yearly
• Mission: Manage complex client service activities and lifecycle processes to ensure client satisfaction and service quality.
• Tech Stack: HRIS and enrollment platforms, open enrollment guide applications

What You’ll Actually Do
• Client Lifecycle Management: Independently manage client service and operational activities across onboarding, renewals, open enrollment, and ongoing support.
• Technical Resource: Serve as a technical resource for HRIS and enrollment platforms, benefits communications, surveys, and reporting.
• Contract Accuracy: Review benefit contracts and related materials for accuracy before delivery to clients.
• Inquiry Resolution: Resolve complex client inquiries and manage assigned lifecycle activities with limited supervision.
• Financial and Reporting Support: Support financial analysis, claims and utilization reporting, and renewal preparation.

The Must-Haves
• Background: Early-career professional with a general understanding of client lifecycle processes in client support or benefits administration.
• Experience: Minimum of 1 year of relevant experience, demonstrating technical proficiency with open enrollment guide applications.
• Skills: Technical proficiency with open enrollment guide applications, understanding of benefits administration, ability to resolve complex client inquiries, and support financial reporting.
• Bonus: Ability to obtain a Life & Health License within required state timelines.