Claim Expediter

Job Description

Claims Expediter | Auto-Owners Insurance

The Tone:
This is a full-time role at Auto-Owners Insurance, offering a merit-based work-from-home program with flexibility after initial in-person training. Auto-Owners Insurance is a top-rated carrier composed of caring associates who create financial security by helping individuals and businesses make a new start when a loss occurs. This Claims Expediter role is vital in supporting that mission by efficiently initiating the claims process, verifying losses, and ensuring timely payments, directly contributing to customer satisfaction and the company’s commitment to service excellence.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid

• Mission: This role ensures the prompt and accurate resolution of claims, supporting customers and upholding company guidelines.

What You’ll Actually Do
• Claim Process Management: Contact involved parties to describe the claim process, initiate the completion of necessary claim documentation, confirm the exact amount of loss, and process claim payments as dictated by established Company guidelines.
• Exception Handling & Customer Inquiry: Acquire knowledge of basic, limited claim handling procedures, with the ability to recognize when exceptional circumstances—such as coverage questions, claim denials, or customer complaints—require the immediate involvement of a Branch Manager, Claim Supervisor, or a more senior Claim Representative. Additionally, answer customer inquiries thoroughly related to their pending or unresolved claims.
• Subrogation & Salvage Support: Provide essential assistance in handling subrogation efforts to recover funds from responsible parties, and support salvage operations related to claimed property, contributing to the overall claim resolution process.
• Administrative & System Functions: Perform various crucial support staff functions, including the proficient use of computer-based information for reference, accurate data entry into computer systems, and developing specialized habits related to assigned work to ensure operational efficiency.
• Licensing & Attendance: Study diligently and obtain the appropriate adjuster’s license(s), if required by statute in the jurisdiction of employment, within the time frame prescribed by the Company or relevant statute. Furthermore, maintain regular and predictable attendance in meeting a defined work schedule to consistently achieve service objectives.

The Must-Haves
• Background: Entry-Level. High school education or its equivalent is preferred.
• Experience: Prior experience in customer service.
• Skills: Above average written communication; Above average verbal communication; Ability to use computer-based information and systems; Ability to recognize exceptional circumstances in claim handling.