Central Operations Specialist

Job Description

AV Central Operations Specialist | Moove

The Tone:
This is an in-person role at Moove, a company dedicated to making the world safer by enabling autonomy in transportation. Moove partners with industry leaders like Waymo to redefine fleet management and drive the commercialization of autonomous vehicles. This position is critical to ensuring optimal fleet readiness and minimizing downtime by proactively monitoring vehicle status and coordinating with depot teams in real-time. The specialist’s diligent oversight directly supports high operational standards for autonomous vehicle fleets.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person

• Team: Collaborative, positive, curious, and engaged
• Mission: Proactively identify, triage, and communicate immediate vehicle needs to ensure swift resolution and optimal fleet readiness.
• Tech Stack: Proprietary fleet management software, Google Workspace, Microsoft Office Suite (especially Sheets/Excel)

What You’ll Actually Do
• Monitor: Oversee the autonomous vehicle fleet and depot needs in real-time using proprietary fleet management software.
• Identify: Proactively pinpoint immediate vehicle requirements such as charging, cleaning, maintenance alerts, or out-of-service status.
• Communicate: Maintain continuous, clear communication with depot teams and management to support high operational standards and achieve critical service level agreements.
• Ensure: Ensure optimal fleet readiness through timely intervention and the efficient resolution of identified issues.
• Contribute: Support the identification of trends and recurring operational issues to improve overall fleet efficiency.

The Must-Haves
• Background: High school diploma or equivalent, with a commitment to continuous development and proficiency in an operational environment.
• Experience: None specified, though the ability to work flexible hours including evenings, weekends, and holidays is required.
• Skills: Excellent verbal and written communication, strong problem-solving and conflict-resolution abilities, capable of responding quickly to changing and potentially high-pressure environments, adherence to strict escalation protocols.
• Bonus: Experience with fleet management, logistics, or dispatch software; advanced skills in Google Workspace or Microsoft Office Suite (especially Sheets/Excel for data analysis); prior experience in a call center, control room, or NOC environment; familiarity with autonomous vehicle technology and basic operational concepts.