Case Manager – Personal Injury

Job Description

Personal Injury Case Manager | Morgan & Morgan, P.A.

The Tone:
This is a full-time, in-person role at Morgan & Morgan, P.A., where remote and hybrid work options are not eligible. Morgan & Morgan is a leading personal injury law firm, comprising over 6,000 employees who are united by the mission: ‘For the People.’ The firm stands as a crucial defense for millions of Americans against powerful entities like insurance companies, large corporations, or those responsible for defective goods. Every member, from attorneys across all 50 states to client support, marketing, and operations teams, plays a vital role in the collective fight for consumer rights. As a Personal Injury Case Manager, you will be integral to this mission, directly assisting attorneys and clients through the complex legal process.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Team: Reports to an attorney; collaborates with multiple coworkers involved in the management and support of case files.
• Mission: To assist the attorney in developing settlements, preparing necessary documents and correspondence, and managing personal injury case files from initial intake through to closing.
• Tech Stack: Microsoft Word, Excel, Outlook, database systems.

What You’ll Actually Do
• Client Engagement: Facilitate daily interactions with both existing and potential clients, providing support and information via telephone and in-person meetings.
• Information Gathering: Systematically order medical records from various providers, maintain consistent communication with clients and healthcare providers during treatment, and proactively obtain all necessary documents to substantiate injury claims and establish liability positions.
• Financial Reconciliation: Engage directly with insurance carriers and healthcare providers to accurately secure essential medical records and reconcile account balances.
• Demand Package Creation: Under the direct supervision of an attorney, prepare comprehensive demand packages, assembling all supporting documentation for submission to insurance carriers, and interacting with attorneys to present case synopses when requested.
• Case Progression & Management: Oversee and manage individual case files from the initial intake process all the way through to their closing, operating under the explicit direction of an attorney, while also maintaining organized case files.

The Must-Haves
• Background: Experience as a Personal Injury Case Manager, a Prelitigation Paralegal, or a Bodily Injury Claims Adjuster.
• Experience: A minimum of 2 years of professional experience specifically working in a legal position or as an insurance adjuster.
• Skills: Demonstrated ability to be highly organized, effectively multi-task, prioritize numerous tasks, and manage a varied workload with a positive attitude and minimal supervision. Requires strong writing and communication skills, meticulous attention to detail, extensive computer and database expertise, and a typing speed of no less than 35 words per minute.
• Bonus: A Bachelor’s degree is preferred.