Business Relationship Manager – Business Banking

Job Description

Business Relationship Manager I- Officer | JPMorgan Chase

The Tone:
This is a full-time role at JPMorgan Chase, located within an assigned branch territory (specific city not provided in the job description). JPMorgan Chase is dedicated to empowering its business clients by enhancing their financial well-being and supporting the growth of their enterprises through expert financial solutions, comprehensive education, and tailored advice. This critical role involves building and nurturing robust client relationships, serving as a trusted advisor, and strategically managing a portfolio to ensure both client satisfaction and the sustained profitability of the firm.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Not specified in the job description.

• Team: Business Banking division, collaborating with Chase Wealth Management, Home Lending, and Branch Teams, reporting to a manager.
• Mission: To improve the financial well-being of business clients and their businesses by providing tailored financial solutions, education, and advice.
• Tech Stack: Outlook, Excel, Word, PowerPoint

What You’ll Actually Do
• Portfolio Management: Acquire, manage, and retain a portfolio of 70 – 90 business clients with annual revenues ranging from $1 – $5 million within assigned branches, providing deposit, cash management, and credit solutions up to approximately $500,000.
• Client Experience: Deliver an outstanding experience to Chase business clients by offering comprehensive and customized business banking solutions tailored to their specific financial needs and business circumstances.
• Financial Advisory: Utilize knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and contribute to portfolio profitability.
• Relationship Development: Regularly conduct in-person calls with prospects, centers of influence, and existing clients at their places of business, following a disciplined process to build and maintain relationships and reviewing strategies with management.
• Cross-functional Collaboration: Identify the personal financial goals and needs of business clients and build collaborative relationships with internal partners across lines of business (e.g., Chase Wealth Management, Home Lending) to connect clients with specialists.

The Must-Haves
• Background: Minimum of 1 year experience specifically in a Business Banking Relationship Management capacity or equivalent business lending experience is required. Candidates must possess general business acumen and a solid understanding of business credit, core business products and services, and how diverse business needs can vary significantly by industry and market segment.
• Experience: Minimum 1 year experience in business banking relationship management or related lending; highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint.
• Skills: Strong communication skills are essential for interacting effectively with individuals at all levels, both internally within the firm and externally with clients and partners. The ability to build and foster strong relationships with clients and internal partners is paramount. This role requires the capability to skillfully balance the needs of clients with the associated risks and interests of the firm, along with the judgment to recognize an issue or problem and determine when to escalate or handle it independently. Furthermore, demonstrated ability to effectively determine and balance daily priorities to achieve business objectives, coupled with a commitment to owning problems on clients’ behalf and following through, is crucial.
• Bonus: Bachelor’s degree in Finance or a related field or equivalent work experience; a strong current business network.