Business Growth Manager – SMB Restaurant Partners

Job Description

Specialist, Account Management – GrabFood | Grab

The Tone:
This is a full-time role at Grab, located onsite at PVI Building in Hanoi, Vietnam. GrabFood is a platform that aims to provide an excellent food delivery experience for its users by working with restaurants, delivery partners, and customers. This role is crucial for managing the business growth of small and medium-sized restaurant partners, ensuring their success on the platform.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Hanoi, Vietnam

• Team: Reports to the Manager, SMB Commercial. The team focuses on delivering the best food delivery experience and is involved in partnerships, logistics, customer service, and marketing.
• Mission: Manages the business growth for a portfolio of SMB restaurant partners on the GrabFood platform.
• Tech Stack: AI-powered insights, Grab’s self-service and AI-enabled tools

What You’ll Actually Do
• Business Growth & Portfolio Management: Manage business growth for a portfolio of SMB restaurant partners, with accountability for order growth, revenue, retention, and platform adoption.
• Strategic Advising & Relationship Building: Build relationships with restaurant owners and decision-makers, serving as a trusted business advisor, and conduct regular business reviews to address challenges and unlock growth opportunities.
• Data-Driven Strategy & Merchant Empowerment: Analyze performance data and leverage AI-powered insights to identify opportunities, recommend growth strategies, and guide merchants to use Grab’s self-service and AI-enabled tools to improve business performance.
• Market Intelligence & Cross-functional Execution: Perform weekly market visits to gather market intelligence, monitor competitors, identify latest trends, and collaborate with cross-functional teams to execute initiatives and enhance the merchant and customer experience.
• Performance Communication: Present business performance updates and recommendations to internal stakeholders and merchant partners.

The Must-Haves
• Background: Bachelor’s degree in Business, Commerce, Marketing, or related fields.
• Experience: Minimum 3+ years of experience in Account Management, Business Development, Sales, or related commercial roles, including driving business growth and managing performance targets.
• Skills: Ability to turn data into actionable business recommendations, comfortable adopting new technologies, automation, and AI-powered tools, and professional working proficiency in English, both written and spoken.