Business Banking Specialist

Job Description

Business Banking Specialist | TD Bank

The Tone:
This is a full-time role at TD Bank, located in Toronto, Ontario, Canada, with a standard work week of 37.5 hours. TD is one of the world’s leading global financial institutions, operating as the fifth largest bank in North America by branches, serving over 27 million households and businesses. This role is integral to TD’s commitment to becoming the #1 Business Bank in Canada, by ensuring small business customers receive confident and efficient support for their financial needs. You will be a key part of a team devoted to providing a remarkably human and refreshingly simple banking experience for every customer interaction.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Toronto, Ontario, Canada
• Pay: $52700–$74400 yearly
• Team: Personal & Commercial Banking, reporting into the Team Manager, BBS
• Mission: Engage small business customers to understand and meet their current Business Account opening, Term and Trust Products, and Signing Officer Changes needs, ensuring problems are handled appropriately the first time.
• Tech Stack: digital technology, iCal

What You’ll Actually Do
• Customer Support: Provide inbound and/or outbound sales support to small business customers within a non-face-to-face environment to understand and meet their financial needs.
• Account Management: Open new Business Accounts and complete Business signing authority Changes for both new and existing customers efficiently over the phone using digital technology.
• Product Advisory: Promote and offer expert advice on various Business Account plan options, ensuring they are suitable to each customer’s day-to-day transactional needs.
• Credit Processing: Submit and fulfill all small business credit requests where the total business exposure is less than $50,000, requiring an understanding of business financials and credit policy for security documentation.
• Referral & Compliance: Explore and refer additional customer needs to appropriate internal partners, such as Senior Business Banking Specialists, Merchant, and Account Managers, while complying with Bank and industry codes to minimize risk.

The Must-Haves
• Background: This role is suitable for individuals with core domain knowledge in small business banking products and services.
• Experience: Candidates must have 2 years or more of experience working in a direct-to-customer phone channel environment.
• Skills: Requires a high-level understanding of business financials and credit policy, combined with strong administration, organizational, planning, and time management skills to work independently.
• Bonus: Prior experience specifically within Small Business Banking products and services; an undergraduate degree or equivalent education.