Brand Associate

Job Description

Brand Associate | Old Navy

The Tone:
This is an in-store retail role at Old Navy, focusing on making style accessible and shopping enjoyable for families. Old Navy creates high-quality, essential fashion for everyone. As a Brand Associate, you are key to bringing this mission to life, connecting with customers, and building brand loyalty through exceptional service and product expertise.

The TL;DR
• Role: Individual Contributor
• Type: Flexible Schedule

• Mission: Deliver a best-in-class customer experience by engaging with customers and providing product expertise to drive brand loyalty.

What You’ll Actually Do
• Customer Engagement & Service: Actively engage and connect with all customers, consistently treating them with respect, to provide excellent service and foster brand loyalty.
• Sales & Product Expertise: Drive sales by seeking out customers, using suggestive selling techniques, and educating them on Old Navy’s loyalty programs; leverage product knowledge to inform, inspire, and wardrobe customers.
• Operational Excellence: Support various store operations, including the sales floor, fitting rooms, cash wrap, and back-of-house areas, ensuring a neat, clean, and organized work environment.
• Customer Issue Resolution: Handle all customer interactions, including potential issues and returns, with courtesy and professionalism, ensuring positive outcomes.
• Goal Contribution: Be accountable for personal goals that directly contribute to overall store results, executing operational processes effectively and efficiently.

The Must-Haves
• Background: An individual contributor prepared to engage directly with customers in a retail store environment. You are committed to fostering a positive work environment and upholding brand standards.
• Experience: Demonstrated ability to effectively communicate and interact with both customers and team members to achieve sales and service goals, consistently working to deliver an exceptional shopping experience.
• Skills: Strong communication abilities for customer and team interaction; a proactive problem-solver focused on continuous improvement and receptive to feedback; capable of utilizing retail technology and willing to work a flexible schedule, including evenings, weekends, overnights, and holidays.