Sales Development

Job Description

Business Development Representative | Zendesk

The Tone:
This is a full-time hybrid role at Zendesk, located in Lisbon, Portugal, requiring in-office presence Tuesdays, Wednesdays, and Thursdays. Zendesk builds the world’s leading Customer Support Platform, bringing a sense of calm to the chaotic world of customer service by powering billions of conversations for brands people know and love. This Business Development Representative position is a vital part of the sales and talent pipeline, crucial for driving Zendesk’s continued success and growth across the EMEA business. The role offers a comprehensive sales training ground designed to enhance skills, accelerate career trajectories, and fosters sales excellence by recruiting and inspiring high-potential talent.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – Lisbon, Portugal
• Team: Sales Development
• Mission: Generate high-value pipeline for the sales organization by driving new business and expanding Zendesk’s market presence.

What You’ll Actually Do
• Drive Regional Business: Serve as a key team member of the sales team, driving new business acquisition and delivering on the strategic objectives for your assigned region.
• Manage Outbound Pipeline: Independently run and manage a busy outbound pipeline of leads, consistently providing a top-class customer experience.
• Execute Innovative Prospecting: Employ innovative and targeted prospecting techniques into both cold accounts and new groups or divisions of existing Zendesk customers.
• Generate High-Value Pipeline: Generate high-value sales pipeline through strategic and targeted outreach efforts aimed at start-ups, unicorn companies, and enterprise businesses.
• Source Leads Creatively: Actively source new leads through the use of social tools, applying creativity and “Zen” principles to flourish in the environment.

The Must-Haves
• Background: Entry-Level. Possess native fluency in French and full fluency in English, both spoken and written, coupled with a genuine passion to kick-start or continue a career in consultative sales.
• Experience: A minimum of 6 months of prior experience in a sales-related environment is required, along with solid business experience, with a preference for SaaS sales background.
• Skills: Demonstrate excellent written and verbal communication skills, exhibit a “Can Do” / “Winner” attitude, show hunger and a self-starter commitment to overachieve on targets, and maintain a curious, customer-centric approach.
• Bonus: A Bachelor’s or Master’s degree is preferred.