Brand Assistant – Retail Operations

Job Description

Brand Assistant | Platinum Coastal Group

The Tone:
This is an entry-level, in-person role at Platinum Coastal Group, located in New York, NY. The company focuses on supporting retail operations and strengthening its brand presence. As an essential team member, this role is crucial for upholding company values, providing exceptional service, and creating memorable customer experiences. The Brand Assistant will be vital in representing the company and supporting its growth within the retail and brand management industry.

The TL;DR
• Role: Early Career
• Location: In-person, New York, NY

• Mission: Strengthen the company’s brand presence and support retail operations by delivering exceptional customer service and product promotion.

What You’ll Actually Do
• Customer Engagement: Cultivate positive customer experiences by engaging customers professionally and promoting products aligned with brand standards.
• Retail Operations: Maintain an organized, clean, and visually appealing retail environment, including monitoring and restocking inventory to ensure product availability.
• Brand Promotion: Drive product awareness by promoting current sales and supporting the execution of promotional campaigns and in-store marketing activities.
• Service and Feedback: Address customer inquiries, concerns, and feedback promptly to provide exceptional service and share insights for continuous improvement.
• Team Collaboration: Collaborate with team members to achieve sales goals and participate in training sessions for continuous professional development.

The Must-Haves
• Background: Entry-Level. High school diploma or equivalent is required, with an understanding of retail merchandising and visual presentation standards.
• Experience: Previous experience in retail or customer service, with demonstrated ability to meet sales targets or performance goals and handle customer inquiries.
• Skills: Strong verbal and written communication skills, excellent interpersonal skills, basic math skills, strong organizational skills, and a commitment to outstanding customer experience.
• Bonus: A bachelor’s degree, background in marketing or brand representation, and reliable transportation to commute to assigned retail locations.