Brand Assistant – Retail Operations

Job Description

Brand Assistant | Platinum Coastal Group

The Tone:
This is an entry-level role at Platinum Coastal Group, supporting retail operations and brand presence. The company aims to strengthen its brand in the retail and brand management industry. This role is essential for representing company values, delivering exceptional service, and creating positive customer experiences. The Brand Assistant directly contributes to sales and customer satisfaction through product engagement and operational support.

The TL;DR
• Role: Early Career
• Mission: Owns the delivery of exceptional customer service and contributes to strengthening brand presence and driving retail sales.

What You’ll Actually Do
• Customer Engagement: Greet customers, promote products, and provide detailed product knowledge to facilitate purchasing decisions.
• Retail Operations: Maintain a clean, organized, and visually appealing retail space while monitoring and restocking inventory.
• Brand Representation: Uphold company values, deliver exceptional service, and ensure brand integrity in all customer interactions.
• Sales Support: Execute promotional campaigns, track sales trends, and collaborate with the team to achieve sales targets.
• Customer Resolution: Address customer questions and concerns, resolving issues promptly to ensure a positive experience.

The Must-Haves
• Background: Early Career: A high school diploma or equivalent is required, demonstrating foundational knowledge in retail and customer service principles.
• Experience: Customer Focus: Previous experience in retail or customer service is preferred, along with a demonstrated ability to meet sales targets and resolve customer concerns.
• Skills: Communication & Organization: Possess strong verbal and written communication, basic math, excellent interpersonal, and strong organizational skills with attention to detail.
• Bonus: Education & Brand: A bachelor’s degree, an understanding of retail merchandising, or a background in marketing or brand representation is a plus.