Brand Assistant

Job Description

Brand Assistant | Platinum Coastal Group

The Tone:
This is an entry-level, in-person role at Platinum Coastal Group, focused on supporting retail operations. The company aims to strengthen its brand presence and deliver exceptional customer experiences. This role is crucial for representing company values, ensuring customer satisfaction, and contributing to a positive retail environment.

The TL;DR
• Role: Early Career
• Location: In-person
• Mission: The Brand Assistant supports retail operations by strengthening brand presence, driving sales, and ensuring exceptional customer experiences.

What You’ll Actually Do
• Customer Experience: Deliver exceptional service by greeting customers, engaging them professionally, assisting with inquiries, addressing concerns, and resolving issues promptly to create a positive and memorable experience.
• Product & Brand Representation: Promote and recommend products in alignment with brand standards, demonstrating thorough product knowledge to support customer decision-making and uphold brand integrity in all interactions.
• Retail Operations & Merchandising: Maintain an organized, clean, and visually appealing retail environment, including monitoring and restocking inventory to ensure product availability.
• Marketing & Promotional Support: Support the execution of promotional campaigns and in-store marketing activities, staying informed about current sales, promotions, and brand initiatives.
• Team Collaboration & Feedback: Collaborate with team members to achieve sales goals, participate in continuous development training, and collect customer feedback to share insights for service and offering improvements.

The Must-Haves
• Background: Entry-level role requiring a high school diploma or equivalent, with a clear eagerness to grow and develop within the retail and brand management industry.
• Experience: Previous hands-on experience in a retail or customer service environment is preferred, coupled with demonstrated ability to achieve sales targets or performance goals and handle customer inquiries effectively.
• Skills: Possess strong verbal and written communication skills, excellent interpersonal abilities with a positive and team-oriented attitude, basic math skills for transactions, and strong organizational skills with attention to detail.
• Bonus: A bachelor’s degree is a plus, as is a background in marketing, brand representation, or promotional work, alongside an understanding of retail merchandising and visual presentation standards. Reliable transportation for commuting to assigned retail locations is also beneficial.