Brand Assistant

Job Description

Brand Assistant | Platinum Coastal Group

The Tone:
This is an entry-level role at Platinum Coastal Group, where you will support retail operations and strengthen the company’s brand presence. Platinum Coastal Group operates within the retail and brand management industry, and this role is critical for upholding company values and delivering exceptional service. As a Brand Assistant, you will create positive and memorable experiences for every customer, developing a strong understanding of products and actively engaging with the public to drive sales and satisfaction. This hands-on position is ideal for individuals eager to grow in the industry.

The TL;DR
• Role: Early Career
• Location: In-person

• Mission: Support retail operations and brand presence by delivering exceptional customer experiences and driving sales.

What You’ll Actually Do
• Customer Experience: Greet customers, demonstrate thorough product knowledge, and promote offerings aligned with brand standards to facilitate informed decision-making and uphold company values.
• Retail Operations: Maintain an organized, clean, and visually appealing retail environment, including monitoring and restocking inventory to ensure product availability.
• Customer Support: Provide exceptional service by answering questions, addressing concerns, and promptly resolving customer issues to ensure satisfaction.
• Marketing & Sales Support: Assist in executing promotional campaigns and in-store marketing activities, staying informed about current sales and brand initiatives to contribute to achieving sales goals.
• Brand Advocacy: Collect customer feedback and share insights for continuous improvement, while participating in training and reviewing sales reports to support brand integrity and development.

The Must-Haves
• Background: High school diploma or equivalent required, a commitment to delivering an outstanding customer experience, a willingness to learn about new products, brand updates, and industry trends, and reliable transportation to commute to assigned retail locations.
• Experience: Previous experience in retail or customer service preferred, including a demonstrated ability to meet sales targets or performance goals, an understanding of retail merchandising and visual presentation standards, and experience handling customer inquiries and resolving concerns.
• Skills: Strong verbal and written communication skills, excellent interpersonal skills with a positive, team-oriented attitude, basic math skills for cash handling and sales transactions, strong organizational skills, and attention to detail.
• Bonus: A bachelor’s degree or a background in marketing, brand representation, or promotional work.