Brand Assistant

Job Description

Brand Assistant | Platinum Coastal Group

The Tone:
This is an entry-level role at Platinum Coastal Group, supporting the company’s retail operations and aiming to strengthen its brand presence. As an essential member of the team, the Brand Assistant is crucial for representing the company’s values and delivering exceptional service to every customer. The primary goal is to create a positive and memorable experience that aligns with the brand. This hands-on position allows individuals to develop a strong understanding of products, actively engage with customers, and contribute to daily store operations, making it an ideal opportunity for those eager to grow within the retail and brand management industry.

The TL;DR
• Role: Early Career
• Location: In-person, various retail locations

• Team: Collaborates with team members
• Mission: Support retail operations and strengthen brand presence by delivering exceptional customer service and ensuring a positive customer experience.

What You’ll Actually Do
• Customer Engagement & Service: Greet and engage customers in a courteous, professional manner, answering questions, addressing concerns, and providing exceptional service to create a positive and memorable experience.
• Product Promotion & Knowledge: Promote and recommend products in alignment with brand standards, demonstrating thorough product knowledge to support customer decision-making and staying informed about current sales, promotions, and brand initiatives.
• Retail Environment Management: Maintain an organized, clean, and visually appealing retail environment, and monitor and restock inventory to ensure product availability and optimal presentation.
• Marketing & Sales Support: Support the execution of promotional campaigns and in-store marketing activities, collaborate with team members to achieve sales goals, and review sales reports to identify trends and contribute recommendations.
• Brand Integrity & Feedback: Collect customer feedback and share insights to improve service and offerings, while upholding company policies and maintaining brand integrity in all customer interactions.

The Must-Haves
• Background: High school diploma or equivalent required, with a foundational understanding of retail operations and customer service principles. Candidates should possess a commitment to delivering an outstanding customer experience.
• Experience: Previous experience in retail or customer service is preferred. The ideal candidate will have demonstrated ability to meet sales targets or performance goals, and practical experience handling customer inquiries and resolving concerns promptly and professionally.
• Skills: Strong verbal and written communication, basic math skills for sales transactions, excellent interpersonal skills, a positive, team-oriented attitude, strong organizational skills, and attention to detail. The ability to work independently while contributing to a collaborative team environment and a willingness to learn about new products, brand updates, and industry trends are also essential.
• Bonus: A bachelor’s degree is a plus. A background in marketing, brand representation, or promotional work is also beneficial, along with reliable transportation to commute to assigned retail locations.