Branch Manager Trainee

Job Description

Branch Manager Trainee | Daikin Comfort

The Tone:
This is a full-time Branch Manager Trainee role at Daikin Comfort, located in Sacramento, CA. Daikin Comfort Technologies Distribution, Inc., a global company backed by Daikin Industries, Ltd., is seeking a professional and skilled individual to learn all aspects of their branch operations. This critical role is designed for a dedicated team player who will shadow and fulfill duties across various branch positions, progressing towards becoming a Branch Manager. The ideal candidate will demonstrate a dedication to excellence and a sense of urgency to achieve business objectives, ensuring the highest level of service.

The TL;DR
• Role: Trainee
• Type: Full-time
• Location: In-person, Sacramento, CA
• Pay: $34 hourly
• Team: Branch Operations group, reports to Manager, Regional Operations (ROM)
• Mission: Learn all aspects of branch operations and the Branch Manager position to ensure effective and high-level service delivery.
• Tech Stack: Mincron, MS Office (Word, Excel, Power Point)

What You’ll Actually Do
• Sales Building: Drive branch sales by actively communicating with dealers and customers about new products, services, and promotions.
• Customer Operations: Deliver excellent customer service via walk-ins, phone, and email, and accurately execute sales functions like order processing, payments, and quotes.
• Foundational Learning: Shadow and fulfill duties across all branch roles, including CSR, warehouse, driver, and Branch Manager functions.
• Operational Excellence: Maintain a clean, organized, and safe branch environment while fostering positive teamwork to ensure high service levels.
• Data & Inventory Management: Prepare reports on sales activities, manage branch inventory levels, and stay current with HVAC product trends.

The Must-Haves
• Background: Bachelor’s degree, preferably in Business, Sales, or HVAC related fields, or equivalent experience. This is a professional role designed for development into management.
• Experience: 1-3 years of customer service, retail, or HVAC experience is preferred. Must be able to learn and demonstrate knowledge of complete branch operations within 8-12 months.
• Skills: Effective customer service and relationship management, strong verbal and written communication, organizational and time management, high attention to detail and accuracy, ability to safely operate a forklift.
• Bonus: Knowledge of HVAC equipment and products is preferred. Ability to develop leadership skills, including delegation and performance management.