Benefit Program Technician

Job Description

Benefit Program Technician

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the Cole County Child Support Office based at 615 Howerton Ct., Jefferson City, MO.

About the Role

As a Benefit Program Technician, you will play a crucial role in serving Missouri residents by assessing their Child Support needs through phone calls and in-person interactions. You will assist and guide individuals through the essential processes of establishing paternity orders and managing child support payments (making and receiving). This rewarding position offers the opportunity to positively impact the lives of Missourians, all within a consistent and structured work schedule that includes generous leave benefits to support work/life balance.

Key Responsibilities:

• Answer phone calls daily, addressing questions related to our programs and resources.
• Take and distribute information as necessary.
• Scan and index received information accurately.
• Enter information into computer-based systems as appropriate.

Qualifications

To succeed and thrive in this role, you must possess a strong combination of qualifications and personal attributes:

• Education & Experience:
  • A High School diploma or equivalent AND at least four years of customer service experience OR
  • A Bachelor’s Degree.
• Desired Attributes:
  • Personable and compassionate demeanor.
  • Non-judgmental attitude.
  • Excellent customer service skills.
  • Proficient typing skills.
  • Strong attention to detail.

Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

Compensation & Benefits

The current rate for this position is $RATE. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

State of Missouri Employee Benefits Package:

The State of Missouri offers an excellent comprehensive benefits package, which significantly enhances your total compensation beyond your paycheck. These benefits include:

• A defined pension plan.
• Generous amounts of leave and holiday time.
• Eligibility for health insurance coverage.

To gain a comprehensive understanding of the value of working for the State of Missouri and to see a detailed view of benefits and more, please utilize our interactive Total Compensation Calculator and other applicant resources available here.

Recruitment Area: Accepting applications from all qualified applicants.

Contact: FSD.Personnel@dss.mo.gov