Candidate
Employer
Bell Person / Guest Services Agent
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Job Description
Bell Person / Guest Services Agent | The Ritz-Carlton Naples
The Tone:
This is a part-time role at The Ritz-Carlton Naples, located in Naples, Florida, with an overnight shift schedule. The Ritz-Carlton is dedicated to setting the global standard for luxury hospitality, delivering rare and special service experiences. This position plays a crucial role in creating memorable guest experiences and upholding the company’s high “Gold Standards” by proactively addressing guest needs with dedication and professionalism.
The TL;DR
• Role: Part Time
• Type: Overnight Shift
• Location: Naples, FL (In-person)
• Mission: To deliver exceptional service and create memorable experiences for guests by expertly assisting with arrivals, departures, and information, all while upholding the highest standards of luxury hospitality.
What You’ll Actually Do
• Guest Welcome: Greet and escort guests to their rooms upon arrival, providing a warm welcome and gracious assistance.
• Luggage Management: Transport guest luggage efficiently and carefully to and from guest rooms or designated bell areas, and assist with secure storage and retrieval.
• Property Information: Inform guests about the property’s amenities, services, hours of operation, and local areas of interest and activities.
• Transportation Coordination: Arrange various transportation options for guests and visitors, accurately recording advance requests as needed.
• Room Orientation: Identify and explain room features to guests, including the use of room keys, mini-bar, in-room safe, and valet laundry services.
The Must-Haves
• Background: High school diploma or G.E.D. equivalent. Career level: Early Career.
• Experience: No related work experience is required.
• Skills: Dedication to hospitality, a proactive approach to guest needs, ability to maintain “Gold Standards” of service, clear and professional communication (verbal and written), and capability to safely handle and transport objects weighing less than or equal to 50 pounds without assistance.
• Bonus: Enthusiasm and eagerness to learn and develop within a luxury hospitality environment.
